Summary
Overview
Work History
Education
Skills
Timeline
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Jamela Gibbs

Houston,TX

Summary

Personable and dedicated individual with passion for efficient problem-solving and strong interpersonal skills. Knowledgeable in healthcare systems and social services coordination, with proficiency in data entry and client assessment. Committed to making positive impact by supporting clients through comprehensive case management and tailored care plans.

Overview

9
9
years of professional experience

Work History

Case Management Associate

HCA- Houston Healthcare
02.2023 - 12.2024
  • Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
  • Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
  • Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
  • Followed document protocols and contracts to safeguard confidentiality of patient records, and caseload information.
  • Improved patient outcomes with thorough assessment, planning, and advocacy in the case management process.
  • Assisted with the development and implementation of case management policies and procedures, contributing to a more efficient department.
  • Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.

Quality Coordinator Assistant

Brighton Center For Specialty Care
04.2022 - 02.2023
  • Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
  • Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
  • Coordinate hospital-based multidisciplinary team communications; responding to questions regarding data collection and project support.
  • Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.

Patient Service Associate

Michigan Medicine And Rehabilitation
02.2020 - 03.2022
  • Streamlined communication between patients, healthcare providers, and insurance companies to ensure seamless coordination of care in designated Traumatic Brain Injury programs.
  • Acted as a liaison with the coding & billing team to investigate anomalies, correct deficiencies and post all charges to specific accounts.
  • Maintained up to date and detailed scheduling requirement for providers and clients.
  • Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.

Social Service Assistant

Department Of Human Services
01.2018 - 12.2019
  • Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
  • Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
  • Assisted in providing social work services, individual, and family therapy and referrals.
  • Assisted social worker with therapeutic services to children, adolescents, and adults to support child welfare and prevention services.

Administrative Assistant

Prophetic World Group Organization
01.2016 - 10.2017
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Facilitated smooth transitions between healthcare providers by coordinating appointments and sharing vital information as needed.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, improving overall health outcomes.
  • Contributed to a positive work environment by consistently demonstrating professionalism and a commitment to teamwork.

Education

Science

Wayne County Community College
Detroit, MI

Skills

  • Time management
  • Problem-solving abilities
  • Organizational skills
  • Microsoft Office (Word, Excel, Powerpoint)
  • Team collaboration
  • Operating Systems
  • Effective communication
  • Client records management
  • Data entry proficiency
  • Analytical thinking

Timeline

Case Management Associate

HCA- Houston Healthcare
02.2023 - 12.2024

Quality Coordinator Assistant

Brighton Center For Specialty Care
04.2022 - 02.2023

Patient Service Associate

Michigan Medicine And Rehabilitation
02.2020 - 03.2022

Social Service Assistant

Department Of Human Services
01.2018 - 12.2019

Administrative Assistant

Prophetic World Group Organization
01.2016 - 10.2017

Science

Wayne County Community College

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Jamela Gibbs