Jamela Gibbs
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Soliant Healthcare
10.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Online Support Specialist
Premier Disability Services LLC
09.2022 - 10.2023
- Assisted customers via live chat: Responded to customer inquiries, answered questions about services, policies, or trouble shooting issues.
- Handled complaints and escalations, guided customers to appropriate departments when necessary, and resolved complaints within my department.
- Processed orders and transactions, assisted customers with making payments, refunds, or tracking shipments.
- Managed and multitasked multiple chats, handled multiple conversation simultaneously, while maintaining accuracy and efficiency.
Data Entry Associate
Royal Arcanum Insurance
10.2022 - 09.2023
- Data Input and Verification: Entering and updating information into databases, spreadsheets, or other digital formats with accuracy.
- Reviewing and Validating Data: Checking for errors, inconsistencies, and missing information.
- Maintaining Data Integrity: Ensuring records are up-to-date, complete, and properly categorized.
- Managing Confidential Information: Handling sensitive company & customer data with discretion and security.
- Generated reports and summaries.
Inventory Analyst
Good Will Industries of Greater Det.
09.2019 - 09.2022
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
- Developed comprehensive reports for management review, highlighting key inventory metrics and performance indicators.
Accounting Administrator Assitant
True North Financial Services
07.2017 - 09.2019
- Reported on status of accounts payable and accounts receivable.
- Monitored cash flow carefully to ensure sufficient funds were available for operational needs and capital investments.
- Facilitated timely month-end closing procedures, enhancing the accuracy of financial statements for executive review.
- Ensured timely payment of invoices, maintaining positive vendor relationships and improving cash flow management.
- Contributed to the successful completion of tax filings, collaborating closely with tax consultants to provide necessary documentation and support.
Administrative Assitant
Goldman & Associates Law Firm
03.2016 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Business
Wayne County Community College
Detroit, MISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time Management
- Computer proficiency
- Administrative support
Timeline
Customer Service Representative
Soliant Healthcare
10.2023 - 01.2025
Data Entry Associate
Royal Arcanum Insurance
10.2022 - 09.2023
Online Support Specialist
Premier Disability Services LLC
09.2022 - 10.2023
Inventory Analyst
Good Will Industries of Greater Det.
09.2019 - 09.2022
Accounting Administrator Assitant
True North Financial Services
07.2017 - 09.2019
Administrative Assitant
Goldman & Associates Law Firm
03.2016 - 05.2017
Business
Wayne County Community College
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