Jamela Hill
Milwaukee,WI
Summary
Dedicated server and licensed bartender with over 10 years of experience meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff, and management. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards, all while providing fast, high-quality customer service to guests in restaurant settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Fill-in Bartender
The Capital Grille
Milwaukee, WI
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
- Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
- Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine knowledge.
- Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
- Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
- Implemented effective strategies for upselling higher-priced wines, contributing to increased revenue growth.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
SERVER/ BARTENDER/DESIGNATED TRAINER
The Cheesecake Factory
Wauwatosa, WI
04.2013 - 07.2022
- Possess strong leadership and teamwork skills
- Maintain morale and motivation amongst staff
- Adapt to changes daily and make prompt decisions
- Upsell food and drink items to increase sales
- Retain knowledge of over 200 ever-changing food and cocktail menu items
- Responsible for acclimating new hires to company standards and company culture as a Designated Trainer
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Red Lobster
Wauwatosa, WI
08.2011 - 04.2013
- Address guest questions or complaints, including food allergies and other concerns
- Constantly give great attention to detail and adjust to sudden changes
- Interact with diverse customers on a constant basis, promoting excellent communication and customer service skills
- Assist in coordinating events and engaging with partner organizations
- Attend company-wide staff meetings
- Monitor marketing and event material
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
General Intern
City of Milwaukee, Development
Milwaukee, WI
06.2011 - 08.2011
- Sorted, organized and maintained files.
- Took meeting notes and compiled paperwork to support department.
- Utilize Excel, Outlook and other Microsoft software
- Complete faxing, filing, and copying projects for various departments
- Provided clerical support, addressing routine and special requirements.
- First intern to be invited back for a second internship opportunity
Education
Bachelor of Science - Anthropology
University of Wisconsin - Milwaukee
Milwaukee, WI05.2017
High School Diploma -
Milwaukee High School of The Arts
Milwaukee, WI06.2010
Skills
- High-Volume Dining
- Cash handling
- Acclimating new hires to company procedures, practices, and culture
- Performance improvement
- Sales expertise
- Beverage preparation
- Dining area maintenance
- Food and beverage pairings
- Point of sale operation
- Stocking and Replenishing
- Order Accuracy
- Menu Memorization
- Food spoilage prevention
- Wine Knowledge
- High-volume dining
Certification
- Licensed Bartender - April 2013-Present
- Certified Server/Bartender Trainer, The Cheesecake Factory - April 2016-Present
Timeline
Server/Fill-in Bartender
The Capital Grille
07.2022 - Current
SERVER/ BARTENDER/DESIGNATED TRAINER
The Cheesecake Factory
04.2013 - 07.2022
Server
Red Lobster
08.2011 - 04.2013
General Intern
City of Milwaukee, Development
06.2011 - 08.2011
Bachelor of Science - Anthropology
University of Wisconsin - Milwaukee
High School Diploma -
Milwaukee High School of The Arts