Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamela Taylor

Wichita

Summary

Dynamic customer service professional with extensive experience at Walmart and Kmart, excelling in account management and credit card processing. Proven ability to enhance team performance through training and maintain financial controls. Recognized for excellent communication and adaptability, ensuring customer satisfaction and operational efficiency.

Overview

13
13
years of professional experience

Work History

Walmart

Customer Service Cashier
11.2024 - 08.2025
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked flexible schedule and extra shifts to meet business needs.

Staffing Agency Account Manager

Labor Max Staffing Agency
01.2021 - 03.2023
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Maintained personnel files and regularly conducted audits to verify accuracy of information.
  • Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
  • Issued checks to Clients
  • scouted businesses
  • Responded to customer inquiries and provided detailed account information.

Front End Customer Service Retail Supervisor

Kmart, Sears Holding
05.2012 - 09.2018
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Trained and oriented associates to maximize team performance.
  • Cashed checks
  • Issued fishing license
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

Derby High School
Derby, KS

Skills

  • Excellent communication
  • Customer service
  • Credit card payment processing
  • Calm demeanor
  • Account management
  • Senior leadership support
  • Microsoft PowerPoint
  • Adaptability and flexibility
  • De-escalation techniques
  • International sales support

Timeline

Walmart

Customer Service Cashier
11.2024 - 08.2025

Staffing Agency Account Manager

Labor Max Staffing Agency
01.2021 - 03.2023

Front End Customer Service Retail Supervisor

Kmart, Sears Holding
05.2012 - 09.2018

Derby High School

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