Hi, I’m
Jameleen Joy Rodriguez
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
Work History
Backdrop Inc.Los Angeles, CA
System Operations Specialist
01.2022 - Current
Job overview
- Troubleshoot system stoppages and determined best course of action to maintain system up-time.
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Tested software applications and systems to identify enhancement opportunities.
- Migrated data from legacy system to Brightconnect (APIWORX) databases.
- Completed reports detailing network and systems performance and downtime issues.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Dippin' Daisy's SwimwearLos Angeles, CA
Operations Manager
11.2021 - 04.2022
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed systems to track and log work issues.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
- Managed distribution network, logistics, trade compliance and warehouse management.
- Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
Dippin' Daisy's SwimwearLos Angeles, United States
Operations Supply Chain Manager
03.2021 - 11.2021
Job overview
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Managed distribution network, logistics, trade compliance and warehouse management.
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
- Designed plant layouts, tooling fixtures and flowcharts of materials to meet delivery targets.
- Deployed logistics systems and outsourced transportation to maximize efficiency, cost and benefit.
- Challenged teams to improve performance within distribution network to meet inventory targets.
- Improved, standardized and documented planning and scheduling processes.
Dippin' Daisy's SwimwearLos Angeles, CA
Inventory Control Specialist
03.2019 - 03.2021
Job overview
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Audited and corrected discrepancies in inventory numbers.
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
Sunrise Hospice And Palliative CarePasadena, CA
Human Resources Assistant
01.2019 - 03.2019
Job overview
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Answered and redirected incoming phone calls for office.
- Recruited and screened qualified potential employees.
- Tracked various statistics and kept detailed records to support human resources department.
- Compiled employee records from individual departments to maintain central files.
World Star WirelessLos Angeles, CA
Internet Sales Associate
03.2017 - 01.2019
Job overview
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Completed up to 500 sales and shipments every week.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Tracked inventory and reviewed retail trends with Excel spreadsheets in order to make timely and proactive business decisions.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
Grill CityLos Angeles, CA
Food Server
11.2016 - 03.2017
Job overview
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Organized and replenished supplies at food stations to optimize team performance.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Cultivated warm relationships with regular customers.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
- Suggested complementary items to orders to boost sales.
- Processed orders on POS system and accepted cash and charge payments.
- Replenished serving stations with fresh food and cleaned up spills.
Education
Adamson UniversityPhilippines
No Degree from Management Information Systems
05.2001
Pasadena City CollegePasadena, CA
No Degree from Operations Management And Supervision
05.2001
Skills
Data Entry
Critical Thinking
Teamwork and Collaboration
Attention to Detail
CRM
Stock management
Administrative support
Stocking and replenishing
Receiving support
Order fulfillment
Technical Support
File system administration
Timeline
System Operations Specialist
Backdrop Inc.
01.2022 - Current
Operations Manager
Dippin' Daisy's Swimwear
11.2021 - 04.2022
Operations Supply Chain Manager
Dippin' Daisy's Swimwear
03.2021 - 11.2021
Inventory Control Specialist
Dippin' Daisy's Swimwear
03.2019 - 03.2021
Human Resources Assistant
Sunrise Hospice And Palliative Care
01.2019 - 03.2019
Internet Sales Associate
World Star Wireless
03.2017 - 01.2019
Food Server
Grill City
11.2016 - 03.2017
Adamson University
No Degree from Management Information Systems
05.2001
Pasadena City College
No Degree from Operations Management And Supervision
05.2001