Ja' Melia Adams
Kent,WA
Summary
Enthusiastic restaurant server/bartender with five plus years of experience working in busy eating establishments. Friendly and upbeat with strong organization, teamwork and interpersonal skills. Reliable, punctual and flexible professional with multitasking and planning abilities. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartending
ABC Bartending School
04.2024 - 04.2024
- Completed a 40 hour mixology bartending training program
- Worked behind the bar mix over 1000 drinks
- Hands on experiences with opening and closing the bar
- Trained in alcohol awareness; understand the laws and regulations that apply to serving alcohol in compliance with the department of liquor law and licensing control
Dispatcher
SP Plus Parking
07.2018 - 08.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Contributed to public safety initiatives through active participation in community events and outreach programs.
- Monitored and tracked dispatch communication systems.
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
Server/Bartender
Dave & Buster's
12.2017 - 08.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Restaurant Food Server
Applebee's
07.2017 - 05.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Cultivated warm relationships with regular customers.
- Retained comprehensive knowledge of daily specials and limited-time promotions, informing guests of enticing menu options to boost restaurant revenue.
- Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Restaurant Server
Twin Peaks
09.2016 - 07.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Associate of Science - Environmental Science
Green River Community College
Auburn, WA06.2020
GED -
Green River Community College
Auburn, WA06.2012
Certification
- ABC Bartending School certificate of completion
- Liquor law and Licensing control certification
- Food handler's card
Timeline
Bartending
ABC Bartending School
04.2024 - 04.2024
Dispatcher
SP Plus Parking
07.2018 - 08.2020
Server/Bartender
Dave & Buster's
12.2017 - 08.2018
Restaurant Food Server
Applebee's
07.2017 - 05.2018
Restaurant Server
Twin Peaks
09.2016 - 07.2017
Associate of Science - Environmental Science
Green River Community College
GED -
Green River Community College
- ABC Bartending School certificate of completion
- Liquor law and Licensing control certification
- Food handler's card
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