JAMELIA GRACE
Syracuse,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
26
26
years of professional experience
Work History
Supervisor of Operations
USPS
10.2019 - Current
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Demonstrated leadership skills in managing projects from concept to completion.
Certified Nursing Assistant
Loretto Health & Rehabilitation
06.2009 - Current
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Certified Nursing Assistant
Van Duyn Center For Rehabilitation & Nursing
05.2012 - 12.2013
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Account Administrator
JPMorgan Chase
06.2001 - 06.2009
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- . Addressed internal audit findings by implementing corrective actions within the account administration department.
- Managed multiple high-profile accounts simultaneously, maintaining a high level of attention to detail and organization.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Teacher's Assistant
Children's Beginnings
02.2005 - 12.2005
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supervised residential and day treatment children during class and on field trips.
- Handed out classroom materials, like pencils, paper, and crayons.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
Sales Associate
New York & Company
06.1999 - 06.2004
- Managed returns, exchanges and refunds in accordance with store policy.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Engaged with customers to build rapport and loyalty.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
Cashier
Food Lion
09.1997 - 05.1999
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Cosmotolgy Licsense - Cosmotology
Continental School of Beauty Culture
Syracuse, NY05.2019
No Degree - Computer And Information Sciences
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY05.2001
High School Diploma -
ZB Vance High Schol
Charlotte, NC05.1999
Skills
- Scheduling
- Clerical Staff Oversight
- Event Coordination
- Scheduling and calendar management
- Quality Assurance
- Team Leadership
- Office Management
- Strategic Planning
- Administrative Management
- Operations Management
- Customer Service
- Staff Management
Timeline
Supervisor of Operations
USPS
10.2019 - Current
Certified Nursing Assistant
Van Duyn Center For Rehabilitation & Nursing
05.2012 - 12.2013
Certified Nursing Assistant
Loretto Health & Rehabilitation
06.2009 - Current
Teacher's Assistant
Children's Beginnings
02.2005 - 12.2005
Account Administrator
JPMorgan Chase
06.2001 - 06.2009
Sales Associate
New York & Company
06.1999 - 06.2004
Cashier
Food Lion
09.1997 - 05.1999
Cosmotolgy Licsense - Cosmotology
Continental School of Beauty Culture
No Degree - Computer And Information Sciences
SUNY College of Agriculture & Technology At Morrisville
High School Diploma -
ZB Vance High Schol