Jamelia Gray
Fort Lauderdale,FL
Summary
Results-driven professional with a proven track record of delivering exceptional customer service. Skilled communicator with a focus on collaboration and problem-solving. Eager to leverage my strengths in whatever opportunity that comes my way!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Advisory IT Specialist
Apple
SACRAMENTO, CA
03.2023 - Current
- Generated reports on system utilization trends to facilitate capacity planning decisions.
- Conducted user training sessions on various IT applications, tools and services.
- Assisted in the implementation of new software systems and hardware upgrades.
- Participated in team meetings to provide feedback on proposed changes or enhancements.
- Provided technical advice and guidance to clients on IT-related issues.
- Performed system testing and troubleshooting to ensure optimal performance of IT systems.
- Responded promptly to user inquiries regarding problems or questions about IT systems.
Security Officer
Allied Universal Security Services
Sacramento, CA
06.2022 - 12.2023
- Secured personnel and premises by inspecting buildings and patrolling property.
- Assisted in resolving conflicts between patients or visitors.
- Trained new employees on hospital security policies and procedures.
Customer Service Representative
Gap Inc
SACRAMENTO, CA
10.2021 - 08.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Health Data Security, Privacy, And Compliance - Operating Systems And You: Becoming A Power User
John Hopkins University
Boston, MA01-2022
Skills
- Data Management
- Excellent Communication
- Remote Support
- Software Installation
- User Support
- Technical Support
- Issue Troubleshooting
Certification
- Google Operating Systems and you: Becoming a Power User
- Healthcare Data Security, Privacy, and Compliance
Timeline
Advisory IT Specialist
Apple
03.2023 - Current
Security Officer
Allied Universal Security Services
06.2022 - 12.2023
Customer Service Representative
Gap Inc
10.2021 - 08.2022
Health Data Security, Privacy, And Compliance - Operating Systems And You: Becoming A Power User
John Hopkins University