Jamelia Higgins
Boiling Springs,SC
Summary
I am a highly driven General Manager successful at implementing strategic approaches to drive sales and profitability. I provide exceptional customer service that brings in repeating customers and a positive training environment.
I have managed numerous managers and team members throughout my career. I have maintained excellent ratings in quarterly and annual operational reviews.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Arbys Resturant
Spartanburg, SC
10.2013 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Licensed Insurance Agent
Sitel
Spartanburg, SC
07.2020 - 02.2022
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Resolved disputes between customers and insurers by researching and interpreting policy language.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
Education
Some College (No Degree) - Psychology
Winston-Salem State University
Winston-salem, NCSkills
- Operations Oversight
- Customer Retention
- P&L Management
- Expense Control
- Schedule Management
- Project Management
- Sales
- Leader
- Recruitment
- Labor Cost Controls
- Time Management
Certification
- ServSafe
- Licensed Insurance Agent
Timeline
Licensed Insurance Agent
Sitel
07.2020 - 02.2022
General Manager
Arbys Resturant
10.2013 - Current
Some College (No Degree) - Psychology
Winston-Salem State University