Jamelia Meridyth
Spring,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level mortgage loan originator position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Bill.com
10.2021 - Current
- Helped large volume of customers every day via chat, email, and phone with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Solved 25 tickets or more per day, sent follow up emails to customers to make sure issue is completely resolved.
Customer Service Representative
QVC
01.2021 - 10.2021
- Answering inbound calls in a remote setting
- Assisting customers with placing orders and helping with refunds on returned items
- Trace and track orders
- Submit requests to postal or other delivery service to have customer returns picked up
- Resolving all escalated issues for customers
AP Specialist
Bureau Veritas
02.2017 - 01.2020
- Reconciles processed work by verifying entries and comparing system reports to balances
- Pays employees by receiving and verifying time sheet, expense reports and invoice
- Maintains accounting ledgers by verifying and posting account transactions
- Review all invoices for appropriate documentation and get approval prior to payment
- Reconcile monthly credit cards
Customer Service Representative
Randstad
06.2016 - 12.2016
- Maintain contact with the airlines, trucking companies.
- Provide proof of delivery
- Responsible for processing pick-up requests and entering data in the system
- Respond to and handle all daily customer service requests
- Notify customers of any delays in shipping and dispatching points
Accounts Receivable Clerk
Tier One, DarPro
01.2015 - 04.2016
- Follow up on, collect and allocate payments
- Organizes and maintains up to date financial records
- Review AR aging to ensure compliance
- Maintain accounts receivable customer files and records
- Process credit card payments
- Communicate with customers via phone, email, mail or personally
Accounts Payable Clerk
Royal Baths Manufacturing
02.2013 - 01.2015
- Reviews all invoices for appropriate documentation and approval prior to payment
- Prints and obtains signatures on all accounts payable checks
- Distributes signed checks as required
- Prepares garnishment checks per reports from payroll
- Assists in monthly closings
Education
High School Diploma -
Permian High School
Odessa, TX06.2008
Skills
- Accounting
- Account Reconciliation
- Bank Reconciliation
- Customer Service
- Self-Motivated
- Mortgages and Loans
- NMLS Registration
- Financial Advisement
Certification
- Licensed Mortgage Loan Originator
Timeline
Customer Service Advocate
Bill.com
10.2021 - Current
Customer Service Representative
QVC
01.2021 - 10.2021
AP Specialist
Bureau Veritas
02.2017 - 01.2020
Customer Service Representative
Randstad
06.2016 - 12.2016
Accounts Receivable Clerk
Tier One, DarPro
01.2015 - 04.2016
Accounts Payable Clerk
Royal Baths Manufacturing
02.2013 - 01.2015
High School Diploma -
Permian High School
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