Jamelia Meridyth
Spring,TX
Summary
Dedicated customer service professional with 10 years of experience in various customer service roles, including remote positions. Proven ability to handle escalated calls, resolve complex issues, and exceed performance metrics. Strong organizational skills, attention to detail, and a team-oriented mindset. Adept at managing multiple systems and delivering exceptional service in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Loan Officer
The Lending Village
06.2023 - 08.2024
- Analyzed financial data and credit reports to assess loan eligibility.
- Prepared loan applications and submitted to underwriting for approval.
- Maintained accurate records and ensured compliance with laws and regulations.
- Cultivated and maintained relationships with referral sources to generate new business.
Chat Support Representative
BILL
10.2021 - 04.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Consistently exceeded performance metrics, including first-call resolution.
Customer Service Representative
QVC, Inc
06.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with order placement, returns, and refunds.
- Navigated multiple systems to resolve customer issues efficiently and effectively.
Accounts Payable Specialist
Bureau Veritas
02.2017 - 01.2020
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Reconciled vendor statements, resolved discrepancies, and ensured timely payments.
Customer Service Representative
CEVA Logistics Inc.
01.2016 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
Permian High School
Odessa, TX06.2008
Skills
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Customer Service
- Live chat support
Timeline
Loan Officer
The Lending Village
06.2023 - 08.2024
Chat Support Representative
BILL
10.2021 - 04.2024
Customer Service Representative
QVC, Inc
06.2020 - 10.2021
Accounts Payable Specialist
Bureau Veritas
02.2017 - 01.2020
Customer Service Representative
CEVA Logistics Inc.
01.2016 - 02.2017
High School Diploma -
Permian High School