Jamelia Meridyth
Humble,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Officer
The Lending Village
06.2023 - 08.2024
- Prepared and submitted loan applications to underwriting, maintaining a high level of accuracy and compliance with regulatory standards.
- Cultivated and managed a network of 20+ referral sources, contributing to a 30% increase in new client acquisitions.
- Maintained accurate records and ensured adherence to all relevant financial laws, effectively reducing compliance risks and enhancing data integrity.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Chat Support Representative
BILL
10.2021 - 04.2024
- Provided timely and accurate responses in Salesforce to customer inquiries via chat support, consistently achieving a 98% first-contact resolution rate.
- Resolved complex technical issues by leveraging deep product knowledge, resulting in increased customer satisfaction and loyalty.
- Conducted thorough research to provide detailed solutions, reducing follow-up inquiries by 20% and enhancing overall customer experience.
- Received commendations for consistently surpassing key performance indicators in customer satisfaction, response time, and issue resolution.
Customer Service Representative
QVC, Inc
06.2020 - 10.2021
- Managed high-stress customer interactions with professionalism, resolving conflicts and disputes to boost customer loyalty and retention by 25%.
- Assisted customers with order placements, returns, and refunds, achieving an average customer satisfaction rating of 96%.
- Effectively navigated multiple systems to resolve complex issues efficiently, reducing call handling time by 15%.
- Maintained empathy and active listening to build rapport with customers, contributing to repeat business and positive customer feedback.
Accounts Payable Specialist
Bureau Veritas
02.2017 - 01.2020
- Managed the end-to-end processing of approximately 600 invoices weekly, ensuring accuracy and timeliness to maintain strong vendor relationships.
- Acted as the primary point of contact for 100+ vendors, promptly addressing inquiries and resolving payment discrepancies to avoid delays and foster positive relationships.
- Performed accurate data entry and reconciliation of accounts, reducing processing time by 30% and supporting improved financial reporting.
- Maintained detailed records in compliance with internal policies and accounting standards, minimizing errors and enhancing the audit-readiness of accounts payable records.
Accounts Receivable Clerk
Darling Ingredients Inc
01.2015 - 02.2017
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Education
High School Diploma -
Permian High School
06.2008
Skills
- Attention to Detail
- Productivity and Time Management
- Multitasking and Organization
- Call center experience
- Building rapport
- Financial records and reporting
Timeline
Mortgage Loan Officer
The Lending Village
06.2023 - 08.2024
Chat Support Representative
BILL
10.2021 - 04.2024
Customer Service Representative
QVC, Inc
06.2020 - 10.2021
Accounts Payable Specialist
Bureau Veritas
02.2017 - 01.2020
Accounts Receivable Clerk
Darling Ingredients Inc
01.2015 - 02.2017
High School Diploma -
Permian High School
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