Jamelia Meridyth
Humble,Tx
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Accounts Payable Clerk
Southern Mail Services
05.2024 - 06.2025
- Prepared 100 vendor invoices daily and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Evaluated financial records to detect errors and discrepancies.
Chat Support Representative
BILL
10.2021 - 04.2024
- Provided timely and accurate responses in Salesforce to customer inquiries via chat support, consistently achieving a 98% first-contact resolution rate.
- Resolved complex technical issues by leveraging deep product knowledge, resulting in increased customer satisfaction and loyalty.
- Conducted thorough research to provide detailed solutions, reducing follow-up inquiries by 20% and enhancing overall customer experience.
- Received commendations for consistently surpassing key performance indicators in customer satisfaction, response time, and issue resolution.
Customer Service Representative
QVC, Inc
06.2020 - 10.2021
- Managed high-stress customer interactions with professionalism, resolving conflicts and disputes to boost customer loyalty and retention by 25%.
- Assisted customers with order placements, returns, and refunds, achieving an average customer satisfaction rating of 96%.
- Effectively navigated multiple systems to resolve complex issues efficiently, reducing call handling time by 15%.
- Maintained empathy and active listening to build rapport with customers, contributing to repeat business and positive customer feedback.
Accounts Payable Specialist
Bureau Veritas
02.2017 - 01.2020
- Managed the end-to-end processing of approximately 600 invoices weekly, ensuring accuracy and timeliness to maintain strong vendor relationships.
- Acted as the primary point of contact for 100+ vendors, promptly addressing inquiries and resolving payment discrepancies to avoid delays and foster positive relationships.
- Performed accurate data entry and reconciliation of accounts, reducing processing time by 30% and supporting improved financial reporting.
- Maintained detailed records in compliance with internal policies and accounting standards, minimizing errors and enhancing the audit-readiness of accounts payable records.
Education
High School Diploma -
Permian High School
Odessa, TX06.2008
Skills
- Payment verification
- High-energy attitude
- Budgeting proficiency
- Bookkeeping
- Problem-solving
- Customer service
Timeline
Accounts Payable Clerk
Southern Mail Services
05.2024 - 06.2025
Chat Support Representative
BILL
10.2021 - 04.2024
Customer Service Representative
QVC, Inc
06.2020 - 10.2021
Accounts Payable Specialist
Bureau Veritas
02.2017 - 01.2020
High School Diploma -
Permian High School
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