Jamelia Shephard
Brooklyn,USA
Summary
I'm committed to providing excellent customer service, while adding value to the company and further utilize and improve my knowledge and skills.
Overview
5
5
years of professional experience
Work History
Housekeeper
The Roosevelt New Orleans, A Waldorf Astoria Hotel
New Orleans, USA
04.2021 - 07.2021
- Maintained cleanliness and organization in guest rooms and public areas.
- Replenished amenities and supplies according to hotel standards.
- Collaborated with team members to ensure efficient housekeeping operations.
- Inspected rooms for damage and reported maintenance issues promptly.
- Utilized cleaning equipment and chemicals safely and effectively.
- Followed established procedures for infection control and hygiene practices.
- Assisted in training new staff on housekeeping protocols and procedures.
- Provided exceptional customer service by addressing guest requests promptly.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Data Verifier
Electoral Office of Jamaica
May Pen, Jamaica
11.2018 - 03.2019
- Reviewed voter registration forms for accuracy and compliance with regulations.
- Collaborated with team members to verify the integrity of election data.
- Documented discrepancies and communicated findings to relevant departments.
- Engaged with voters to clarify registration issues and resolve concerns.
- Maintained organized records of verified applications for future reference.
- Verified accuracy of customer information by collecting and inputting data into system.
Counter Clerk
May Pen High School
May Pen, Jamaica
09.2016 - 02.2018
- Processed student lunch orders efficiently during peak hours.
- Managed inventory of supplies and ordered materials as needed.
- Assisted students with questions about menu options and dietary restrictions.
- Maintained cleanliness and organization of the serving area daily.
- Collaborated with teachers to facilitate special event catering services.
- Trained new staff on proper food handling and service techniques.
- Communicated effectively with vendors to resolve supply issues promptly.
- Ensured compliance with health and safety regulations in the cafeteria environment.
Customer Service Representative
Conduent
Spanish Town, Jamaica
04.2016 - 06.2016
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the database.
- Processed orders and ensured timely delivery of services.
- Provided product knowledge to customers for informed decision-making.
- Collaborated with team members to enhance service delivery strategies.
- Documented customer interactions and feedback for quality assurance.
- Escalated complex issues to supervisors for effective resolution.
Education
Associate Degree - Hospitality and Tourism Management
Portmore Community College
01.2014
Certificate - Secondary Examination Certificate (CSEC)
Denbigh High
01.2012
Skills
- Communicating Skills
- Customer Service Skills
- Interpersonal Skills
References
Available upon request.
Software Application
- Microsoft Word
- Microsoft Excel
References
References available upon request.
Timeline
Housekeeper
The Roosevelt New Orleans, A Waldorf Astoria Hotel
04.2021 - 07.2021
Data Verifier
Electoral Office of Jamaica
11.2018 - 03.2019
Counter Clerk
May Pen High School
09.2016 - 02.2018
Customer Service Representative
Conduent
04.2016 - 06.2016
Associate Degree - Hospitality and Tourism Management
Portmore Community College
Certificate - Secondary Examination Certificate (CSEC)
Denbigh High