JAMELIA THOMAS
San Diego,CA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
5
5
years of professional experience
Work History
Clinic Operation Administrative Assistant
Family Health Centers Of San Diego
12.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Assisted development and implementation of new administrative procedures
STAFFING COORDINATOR
Evolve Treatment Centers
10.2022 - 06.2023
- Interacted with employees to cover daily staffing requirements
- Worked closely with HR business partners on pay decisions, policy interpretation and job evaluations
- Supported internal teams on staffing projects, serving as staffing subject matter expert
- Attended training programs to obtain knowledge of trends, developments and best practices in staffing
- Participated in industry staffing surveys to identify trends
- Conducted comprehensive data analysis to support workforce planning, leave projections and trend analysis
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities
- Hired employees and process hiring-related paperwork
- Advised management on organizing, preparing, and implementing recruiting and retention programs
- Interpreted and explained human resources policies, procedures, laws, standards, and regulations
- Scheduled and conducted new employee orientations
- Collaborated with manager to determine department's short and long-term hiring needs.
- Interviewed, hired, and mentored over 100 new personnel and oversaw all staffing operations
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees
- Conducted performance reviews and provided feedback to managers on employee performance
- Developed and facilitated new-hire orientations
UTILIZATION REVIEW SPECIALIST
West Virginia University Medicine
02.2019 - 09.2022
- Analyzed employment-related data and prepared required reports
- Lead over projects appointed by management
- Processed eligibility and benefits verification and authorization requests
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss
- Acted as subject matter expert, answering internal and external questions and inquires
- Maintained confidentiality of patient finances, records, and health statues
- Communicated effetely with members of operations, finance, and clinical departments
- Coordinated with contracting department to resolve payer issues
- Communicated verification and authorization status via EMR systems Allscripts and Epic to facilitate decision-making for patient admissions and insurance coverage
- Implemented strategies to improve performance, accuracy, and quality
- Collaborated with medical units to formulate thorough evaluation of care proceedings
- Investigated individual cases to draft precise reports for third-party review
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction
- Trained and mentored new team members and managers on accounts payable systems and polices to build cohesive groups and promote operational performance
- Coordinated office operations and procedures to facilitate workflow and efficiency.
- Devise or identify solutions for irregular requests and issues
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
University of Phoenix
Phoenix, AZ04.2024
BACHELOR OF SCIENCE IN HEALTHCARE ADMINISTRATION - Healthcare Administration
University of Phoenix
Phoenix, AZ10.2023
ASSOCIATE IN MEDICAL ASSISTANT - Clinical Assisting
West Virginia Junior College
Morgantown, WV06.2016
Skills
- Quality Assurance
- Clerical Support
- Office Administration
- Spreadsheet Management
- Database Management
- Workflow Optimization
- Data Entry
- Labor Relations
- Prioritization
- Medical Billing
- Relationship Building
- Attention to Detail
- Self-Directed
- Analytical and Critical Thinking
Timeline
Clinic Operation Administrative Assistant
Family Health Centers Of San Diego
12.2023 - Current
STAFFING COORDINATOR
Evolve Treatment Centers
10.2022 - 06.2023
UTILIZATION REVIEW SPECIALIST
West Virginia University Medicine
02.2019 - 09.2022
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
University of Phoenix
BACHELOR OF SCIENCE IN HEALTHCARE ADMINISTRATION - Healthcare Administration
University of Phoenix
ASSOCIATE IN MEDICAL ASSISTANT - Clinical Assisting
West Virginia Junior College
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