JAMELIA THOMAS
Morgantown,WV
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and organization mission and vision goals.
Overview
8
8
years of professional experience
Work History
Clinic Operation Administrative Assistant
Family Health Centers Of San Diego
12.2023 - 03.2024
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Streamlined HR processes for improved efficiency and accuracy in employee records management.
- Enhanced forecasting accuracy through the development of sophisticated financial models and tools.
- Streamlined project processes by implementing Agile & LEAN methodologies, resulting in increased efficiency and reduced costs.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
STAFFING COORDINATOR
Evolve Treatment Centers
10.2022 - 06.2023
- Developed comprehensive training manuals, ensuring all employees had access to necessary resources and information.
- Evaluated employee progress through regular assessments and provided constructive feedback for improvement.
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Advised management on organizing, preparing, and implementing recruiting and retention programs
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Streamlined onboarding processes for new hires, reducing time-to-productivity ratios.
- Enhanced company productivity by identifying knowledge gaps and providing targeted training sessions.
- Collaborated with cross-functional teams to develop comprehensive solutions for clients'' needs.
- Improved overall campaign performance with regular data analysis and adjustment of optimization strategies.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Boosted employee engagement with interactive workshops and team-building exercises.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
UTILIZATION REVIEW SPECIALIST
West Virginia University Medicine
02.2019 - 09.2022
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss
- Achieved significant cost savings by identifying financial inefficiencies and implementing improved processes.
- Communicated verification and authorization status via EMR systems Allscripts and Epic to facilitate decision-making for patient admissions and insurance coverage
- Implemented strategies to improve performance, accuracy, and quality
- Collaborated with medical units to formulate thorough evaluation of care proceedings
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Trained and mentored new team members and managers on accounts payable systems and polices to build cohesive groups and promote operational performance
- Devise or identify solutions for irregular requests and issues
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Optimized cash flow management through meticulous tracking, forecasting, and proactive communication with stakeholders.
Office Assistant/ Billing Coordinator
Coordinating Council for Independent Living
04.2018 - 02.2019
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Created improved filing system to maintain secure client data.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Generated monthly billing and posting reports for management review.
- Researched and resolved billing discrepancies to enable accurate billing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Streamlined communication between departments for better collaboration and increased productivity.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Relations Specialist
Mylan Pharmaceuticals
03.2017 - 06.2018
- Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
- Collaborated with cross-functional teams to develop strategies for improving customer retention rates.
- Managed sensitive situations diplomatically while maintaining strict confidentiality standards in handling personal client information.
- Generated new business opportunities by actively referring clients to relevant products and services.
- Mentored junior team members on best practices for relationship management, contributing to overall team success.
- Strengthened client relationships by addressing needs and providing personalized solutions.
- Leveraged data-driven insights to identify potential areas of improvement in account management processes, leading to enhanced client experiences.
Medical Assistant
Dr. Hassani Internal Medicine
05.2016 - 02.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
University of Phoenix
05.2024
BACHELOR OF SCIENCE IN HEALTHCARE ADMINISTRATION -
University of Phoenix
10.2023
ASSOCIATE IN MEDICAL ASSISTANT - Clinical Assisting
West Virginia Junior College
06.2016
Skills
- Strategic Planning
- Database Management
- Workflow Optimization
- Stakeholder Communications
- Prioritization
- Rapport Building
- Detail Oriented
- Self-Directed
- Team Supervision
- Employee Management
- Data Analysis
- Business Development
- Clerical Support
- Compliance Monitoring
- Financial Administration
Timeline
Clinic Operation Administrative Assistant
Family Health Centers Of San Diego
12.2023 - 03.2024
STAFFING COORDINATOR
Evolve Treatment Centers
10.2022 - 06.2023
UTILIZATION REVIEW SPECIALIST
West Virginia University Medicine
02.2019 - 09.2022
Office Assistant/ Billing Coordinator
Coordinating Council for Independent Living
04.2018 - 02.2019
Relations Specialist
Mylan Pharmaceuticals
03.2017 - 06.2018
Medical Assistant
Dr. Hassani Internal Medicine
05.2016 - 02.2017
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
University of Phoenix
BACHELOR OF SCIENCE IN HEALTHCARE ADMINISTRATION -
University of Phoenix
ASSOCIATE IN MEDICAL ASSISTANT - Clinical Assisting
West Virginia Junior College
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