Jamelia Thomas
Morgantown,WV
Summary
Results-driven leader with expertise in Strategic Management and Organizational Growth. Proficient in developing and executing business strategies, optimizing processes, and enhancing team performance. Strong background in Communication and Problem-Solving, focused on fostering a productive team culture. Proven ability to deliver measurable outcomes in dynamic environments.
Overview
7
7
years of professional experience
Work History
HR/Payroll/Scheduling Manager
Genesis Healthcare System
08.2024 - Current
- Optimized resource allocation by coordinating schedules for over 100 staff members.
- Enhanced efficiency through implementation of new scheduling software, reducing conflicts.
- Ensured compliance with regulatory guidelines while managing daily staffing needs.
- Improved team communication by developing effective shift rotation templates.
- Built an efficient administrative team through ongoing coaching and development initiatives.
- Coordinated seminars and meetings, enhancing office engagement and collaboration.
Senior Operations Administrator Assistant
Family Heath Centers of San Diego
12.2023 - 03.2024
- Enhanced efficiency by streamlining administrative operational workflows and reducing bottlenecks.
- Maintained comprehensive documentation for standard operating procedures and training resources.
- Optimized staff productivity through effective scheduling and resource allocation coordination.
- Increased data entry accuracy by implementing targeted process improvements and reporting enhancements.
- Reduced departmental expenses by closely monitoring budgets and eliminating unnecessary costs.
- Established clear lines of accountability, improving interdepartmental communication and collaboration.
Payor Specialist
WVU Medicine
02.2019 - 10.2022
- Enhanced patient care quality by implementing effective safety protocols.
- Created training materials, boosting onboarding efficiency for new staff members.
- Streamlined workflows through collaboration with multidisciplinary operational teams.
- Identified process improvement areas by analyzing data trends effectively.
- Reduced claims processing time through collaboration with adjusters and claimants.
- Facilitated communication among operations, finance, and clinical departments for efficiency.
- Managed client policy updates, improving policy tracking and management processes.
- Strengthened client retention by ensuring timely follow-ups for renewals.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ05-2025
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ10-2022
Associate of Science - Medical Assisting
West Virginia Junior College
Morgantown, WV06-2016
Skills
- Time management
- Shift planning
- Customer relations
- Documentation skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Project management
- Team management
- Staff management
- Employee development
- Budget management
- Goal setting
- Business development
- Change management
- Issues resolution
- Business administration
- Corporate communications
Timeline
HR/Payroll/Scheduling Manager
Genesis Healthcare System
08.2024 - Current
Senior Operations Administrator Assistant
Family Heath Centers of San Diego
12.2023 - 03.2024
Payor Specialist
WVU Medicine
02.2019 - 10.2022
MBA - Business Administration
University of Phoenix
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Science - Medical Assisting
West Virginia Junior College