Jamelih Khudari

OFFICE MANAGER

• Supervised staff members, organized schedules and delegated tasks.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Managed office budget to handle inventory, postage and vendor services.
• Provided training to new hires on office policies and procedures.
• Interpreted and communicated work procedures and company policies to staff.
• Managed inventory and supplies to ensure materials were available when needed.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Provided administrative support to management team including preparing reports and presentations.
• Developed and implemented office policies and procedures.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Delegated work to staff, setting priorities and goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Reviewed completed work to verify consistency, quality, and conformance.
• Resolved customer inquiries and complaints requiring management-level escalation.

MEDICAL ASSISTANT

• Assisted attending physician in every clinical duty.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Incorporated outside records into charts and EMR.
• Provided support to physician in patient care tasks such as taking vital signs, gathering patient histories and preparing for examinations.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Cleaned and maintained medical equipment following procedures and standards.
• Conveyed patient concerns, condition updates, and refill requests to physician.
• Facilitated prescription refill communications with pharmacies.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Administered injections, medications and treatments as directed by the physician.
• Educated patients about medications, procedures and physician's instructions.
• Prepared treatment rooms for patient examinations.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Collected blood samples efficiently.
• Documented notes during patient visits.
• Responded to patient callbacks and phone-in prescription refill requests.
• Worked with cross-functional teams to achieve goals.
• Assisted back-office patient processes to reduce office wait times.
• Processed orders for medical supplies and lab equipment.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Laser Technician

• Used advanced equipment to perform aesthetic treatments.
• Performed laser hair removal treatments for clients, ensuring safety protocols were followed.
• Prepared clients for treatments and answered questions to improve comfort level.
• Maintained accurate records of client treatments, including before and after photos.
• Assessed skin type and hair color to determine appropriate treatment settings for laser machines.
• Set up rooms, equipment and stations for clients and restocked areas between appointments.
• Kept equipment clean and sanitized to protect patients from infection risks.
• Developed customized treatment plans based on individual patient needs.
• Completed treatments to remove patients' unwanted hair from different body locations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Managed ongoing tasks while enhancing teamwork to align with organizational goals.
• Completed various duties upon manager's request.
• Supervised workforce by delegating duties and measuring productivity to achieve goals.
• Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
• Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
• Managed customer complaints effectively according to established procedures.