Multi Talented and Seasoned Professional with over 10 years of experience in Sales, Customer Service, Management, H.R Administrations, Accounting and Payroll.
Performance Highlights
Delivered double-digit sales increases in an intensely competitive market-a 226% increase in sales with over a 30% decrease in traffic.
Developed and managed a successful home based business into a brick and motor store with high profit margined lines.
Successfully managed Double Banner A volume stores with teams of 20 plus employees.
Propelled an underperforming store and placed it among the top 10 in Canada.
Overview
18
18
years of professional experience
Work History
Business Owner
Autumn Prairie- Custom Soft Furnishings
05.2017 - 02.2022
Fostered business relations and stayed on trend with the Textile Industry.
Consulted with customers to assess needs and propose optimal solutions.
Determined personalized needs, tastes and design preferences through thorough client consultations.
Implemented multiple high-end residential and commercial interior design projects within cost, quality and time frame targets.
Put together realistic budgets based upon costs and fees for successfully operating business.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Store Manager
GNC Live Well
01.2019 - 05.2021
Managed store employees successfully through proactive communication and positive feedback.
Rotated merchandise and displays to feature new products and promotions.
Managed inventory control, cash control, and store opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Store Manager
Urban Barn
09.2016 - 03.2018
Store manager of a large national home decor/furniture chain company
Encouraged and lead team of sales professionals to exceed prior performance, increase knowledge of business, and improve customer relations
Implemented sales strategies with regional manager and assistant manager
Responsible for staffing, scheduling, and hiring of personnel
Established positive relationships with employees, and emphasized team building
Processed paperwork and hiring details for promotions and lateral position changes.
Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs
Homeschool Educator
Homeschooling
08.2012 - 06.2016
Researched and chose appropriate curriculum to meet children's abilities and grade levels.
Prepared quizzes, tests and examinations to gauge how well students were learning.
Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
Graded homework, quizzes, classwork and exams to report on progress of student achievements.
Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Store Manager
Group Dynamite
09.2011 - 08.2012
Managed a team of eighteen employees; continually training and encouraging the employees' strengths to develop the tools for success
Assumed the manager role of an underperforming store and placed in the "Top-Ten' branch stores in Canada
Trained and developed an underperforming team by conducting individual team building exercises
Responsible for visual merchandising and implementing the company's visual standards
Instilled a passion and enthusiasm for reaching company targets on a daily basis
Reduced losses and reached shrinkage targets.
Fish Hatchery Tech Internship
Fisheries And Oceans Canada
04.2010 - 10.2010
Collaborated with Biologist, Scientist, and Fish Technicians to assist in the breeding and rearing of Atlantic salmon in hatcheries; including incubation plans, taking inventories of fish eggs, and cleaning and maintaining of incubation units and tanks
Collected and analyzed stomach contents for diet and nutrition studies and tissues for contaminants
Fed, cleaned and maintained fish tanks on a daily basis
Monitored fish populations using a variety of equipment
Maintained records of production, breeding, and treatment programs
Released salmon in various stages of age into rivers to increase population: documenting health, weight and size
Co-Sales Manager
TOWN SHOES
06.2005 - 09.2007
Co-managed the number one store across Canada and led a staff of twenty five people
Regularly applied sound business skills and worked with large inventory volumes that involved shipments and special orders
Achieved sales goals by training, motivating, mentoring and providing feedback to sales staff
Reported to management on buying trends, customer needs, and profits
Scheduling and merchandizing, opening and closing the store, daily sales and customer service
Overseeing stock control and receiving weekly, daily order
Supervising department managers, organized training and product knowledge
Developed sale promotions, marketing and in store events
Managed queries, complaints, and feedback from customers in a professional manner
Store Manager
JACOB
10.2003 - 05.2005
Store manager of a high volume, high paced, double banner store with a team of twenty plus employees
Led the team by demonstrating commitment to excellence in customer service and a consistent, positive work ethic
Conducted personal performance appraisals to assess training needs and build career paths
Completed yearly and quarterly employee evaluations based on sales performance
Responsible for weekly scheduling and staffing
Ensured that employees recognized the importance of their contribution to the team overall
Monitored product availability throughout the day and replenished stocks accordingly
Provided staff with clear direction about their responsibilities and objectives