Jamell Parker
Detroit,MI
Summary
Jamell Parker Customer Service Professional Team Lead | Client Experience Qualifications & Talent Summary Over 8 years’ experience in various roles of Customer Service within the financial/mortgage industry Self-motivated leader with a reputation of punctuality and reliability Highly adaptable to changing deadlines, environments, and diverse populations Olivet College Bachelors Degree in Business Administration with concentration in management. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Superior
08.2023 - Current
- Prepare and deliver lesson plans with the ability to modify accordingly during the school year − Differentiate instruction to meet the needs of all students − Maintain accurate and complete records of students' progress and development − Utilize research-based best practices in daily planning and classroom instruction − Manage student behavior in the classroom − Create a positive classroom environment for students to learn in − Utilize school approved curricula that reflects the diverse educational, cultural, and linguistic backgrounds of the students − Implement school-wide culture expectations and norms − Communicate and meet with families regarding the academic and social-emotional growth of their child − Incorporate technology skills into daily classroom practice to support learning − Participate in the planning and implementation of non-instructional activities, as needed − Collaborate and communicate effectively with colleagues
Team Lead
11.2021 - Current
- Pull and create reports necessary for senior leadership to track strategic goal accomplishment and to carry out functions of team
- Lead/mentor team on performance, production and daily tasks; communicate culture and mission of company
- Effectively communicate expectations to all team members
- Monitor key gauges for business area (overtime, efficiency, turn times, survey results)
- Analyze layers of risk, compensating factors and overall quality of loans when making decisions
Rocket Mortgage
05.2020 - 08.2023
Sr. Credit Underwriter
05.2020 - 11.2021
- Reviewed all application documents and credit reports
- Identified potential fraud and occupancy red flags
- Verified client identity and order verification documents from third-party sources
- Worked in FHA Connection
- Provided support to the Underwriting team, updated client and lien information
Sr. Underwriter
09.2019 - 05.2020
- Approved over $110 million in mortgage loans in 2019/2020 to eligible borrowers using loan analysis
- Analyzed and calculated income for self-employed and w2 borrowers
- Underwrote income, borrower eligibility, and collateral to investor guidelines and internal lending policies
- Collaborated with mortgage brokers daily for approval, denial, and suspensions of mortgage loans
- Applied knowledge of investor guidelines and detailed loan analysis to offer alternative solutions to borrowers
- Mentored and trained 1 Senior Underwriters to set them up for success in new role
- Received award recognition for exceeding production commitments and loan quality key indicators
United Shore
02.2019 - 05.2020
Underwriter
02.2019 - 09.2019
- Collaborated with team members to help in reaching production commitments
- Analyzed appraisal reports to evaluate collateral of loan
- Reviewed preliminary title reports to determine if liens impacted first lien position
- Evaluated bank statements to verify borrower had assets for down payment and closing costs
Recording Auditor
02.2019 - 09.2019
- Collaborated on team where being a Team player is crucial, everyone has a vital role to successfulness of team
- Tracked, received, and sorted all closing packages for our Clients after signing
- Collated originals in requested order from lender; performed recording audit of the recordable documents
Tax Analyst
Amrock
12.2014 - 02.2019
- Obtained property tax information for all Title Source transactions along with other Quicken Loans product lines
- Received this information verbally, through tax websites, USPS, UPS, Fax, or Email from all 50 states including over 22,000 different taxing authorities
Education
Bachelor Of Business Administration - Business Management
Olivet College
Olivet, MI05.2014
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
Timeline
Superior
08.2023 - Current
Team Lead
11.2021 - Current
Rocket Mortgage
05.2020 - 08.2023
Sr. Credit Underwriter
05.2020 - 11.2021
Sr. Underwriter
09.2019 - 05.2020
United Shore
02.2019 - 05.2020
Underwriter
02.2019 - 09.2019
Recording Auditor
02.2019 - 09.2019
Tax Analyst
Amrock
12.2014 - 02.2019
Bachelor Of Business Administration - Business Management
Olivet College
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