Jamell Vincent
Dallas,TX
Summary
Accomplished Director and Owner/Operator at The Parent Helper Daycare & Learning Center, I leveraged strategic planning and relationship building to enhance team performance and client satisfaction. Spearheaded initiatives that significantly boosted employee engagement and retention, demonstrating a commitment to excellence and innovation in operations management.
Overview
5
5
years of professional experience
Work History
Director
The Parent Helper Daycare & Learning Center
03.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Owner/Operator
The Parent Helper Daycare & Learning Center
12.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
Education
No Degree - Education
Southern University At New Orleans
New Orleans, LASkills
- Strategic Planning
- Staff Management
- Issues Resolution
- Hiring and Retention
- Relationship Building
- Customer Service
- Operations Management
- Creativity and Innovation
Timeline
Director
The Parent Helper Daycare & Learning Center
03.2023 - Current
Owner/Operator
The Parent Helper Daycare & Learning Center
12.2019 - Current
No Degree - Education
Southern University At New Orleans
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