Jamelle Carter
Delray Beach,FL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
FNOL Supervisor
Peoples Trust Insurance Company
08.2022 - 05.2024
- Responsible for managing team of 10 FNOL representatives
- Coached and trained my team in completing tasks and daily claims processes
- Created a report of the weekly and monthly trends of the team
- Established training guides and Standard Operations and Procedures for the team
- Assisted in the Hiring of FNOL Representatives on the team
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Desk Adjuster - Claims Adjuster 1
Peoples Trust Insurance Company
04.2022 - 08.2022
- Reviewed claim details and policy details with the Insured
- Investigated the claim to confirm the cause of loss
- Evaluated the claims to confirm the correct pay out to the Insured and settle insurance claims in a timely manner
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Expedited claim settlements with skilled negotiation tactics that led to fair resolutions for all parties involved.
- Investigated origin and cause of claims by contacting appropriate parties.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Collaborated cross-functionally with other departments to address complex issues impacting claims resolution times effectively.
Customer Relations Supervisor
Peoples Trust Insurance Company
01.2022 - 04.2022
- Created a guideline to improve procedures and process
- Using SharePoint we optimized the daily workflow of the team
- Lead a team of 5 to secure proper communication between the insured and project managers
- Increased efficiency within the customer relations team by implementing innovative solutions for common challenges faced during daily operations.
- Participated in recruitment efforts for Customer Relations team positions, contributing toward building a highly skilled workforce.
- Assisted management in developing strategic plans to enhance customer experience based on market research data analysis findings.
- Mentored junior team members to enhance their skills, optimize productivity, and improve overall service quality.
FNOL Supervisor
Peoples Trust Insurance Company
05.2021 - 01.2022
- Responsible for managing team of 12 FNOL representatives
- Coached and trained my team in completing tasks and daily claims processes
- Created a detailed report of the daily and weekly trends of the team
- Established training guide and Standard Operations and Procedures for the team
- Optimized scheduling to keep coverage in line with demands
- Assisted other carriers
Customer Relations
Peoples Trust Insurance Company
03.2020 - 05.2021
- Being an advocate for the insured and handling customer questions and complaints
- Building and developing strong relationships with Project Managers and insured to ensure the job was complete and both parties were happy
- Making outbound calls to Insured, Public Adjusters and Attorneys to confirm status of the Project
- Familiar with the PSA and Slate
- Taking inbound calls for the Rapid Response Team to secure jobs from multiple carriers
First Notice Of Loss
Peoples Trust Insurance Company
09.2017 - 03.2020
- Report Claim history to ISO database and search prior claims with other carriers
- Prepare loss history for other carriers
- Take inbound and new claims and accurately file the first notice of loss details
- An advocate for escalated insured calling in status
- Communicating with customers efficiently and effectively
- Data input with Iso claims search
- Familiar with the SharePoint, PTS system, PSA, and Slate used for inputting claims
Deli Clerk
Publix Supermarkets
12.2006 - 06.2017
- Serving customers, and handling customer questions and complaints and making sure that the customer leaves satisfied
- Maintaining Publix's high standards for product freshness and sanitation
- Dynamically selling product by providing customers with information needed to make product-related decisions
- Selecting and packaging products ordered by customers
- Filling, maintaining and rotating products and displays
- Operating cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale and other Deli equipment
- Lead other associates in completing tasks
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Broward College
01.2023 - 05.2028
Skills
- Microsoft Office
- Word
- Excel
- Good communication skills
- Staff training
- Problem solving
- Organizational skills
- Ability to handle multiple tasks
- Complex Problem-Solving
- Staff Development
Certification
- 4-40 Resident Customer Service Representative License
- 6-20 All Lines Adjuster License
Timeline
Broward College
01.2023 - 05.2028
FNOL Supervisor
Peoples Trust Insurance Company
08.2022 - 05.2024
Desk Adjuster - Claims Adjuster 1
Peoples Trust Insurance Company
04.2022 - 08.2022
Customer Relations Supervisor
Peoples Trust Insurance Company
01.2022 - 04.2022
FNOL Supervisor
Peoples Trust Insurance Company
05.2021 - 01.2022
Customer Relations
Peoples Trust Insurance Company
03.2020 - 05.2021
First Notice Of Loss
Peoples Trust Insurance Company
09.2017 - 03.2020
Deli Clerk
Publix Supermarkets
12.2006 - 06.2017
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