Jamelyn Gardner
Springfield,TN
Overview
5
5
years of professional experience
Work History
Electronic Assembler
AirBorn-Molex
Georgetown Tx
05.2023 - 04.2025
- Engaged with senior technicians in the assembly of PCB components and hardware, focusing on compliance with established quality benchmarks.
- Executed precise positioning, securing, and inspection of parts using hand tools and basic equipment such as microscopes, gauges, and crimpers.
- Conducted precise measurements and thorough visual inspections to identify areas for process improvement.
- Detailed assembly test findings and identified deviations, aiding team communication and fostering process improvement.
- Conducted regular inspections and organized workspaces to uphold safety protocols and improve operational workflow.
Customer Service Representative
Blue Cross Blue Shield of Alabama
Killeen, TX
09.2020 - 05.2023
- Facilitated member understanding of health insurance benefits in a high call volume environment to enhance customer satisfaction.
- Clarified health insurance policies and coverage details for members, ensuring accurate and swift communication.
- Operated CRM software to record detailed member interactions and maintain up-to-date account information efficiently.
- Guided members through monthly payment procedures, effectively handling billing concerns and coverage questions with clarity and patience.
- Engaged with internal teams to ensure service delivery aligns with operational timelines and accuracy standards.
- Maintained current knowledge of health insurance regulations and company policies to support operational effectiveness and strategic planning.
Education
High School Diploma -
Springfield High School
Springfield TnAssociate of Science - Health Management Billing And Coding
Bryan University
Phoenix, AZ04-2016
Associate of Arts - Cosmetology
Vogue College of Cosmetology
Killeen, TX09-1994
Skills
- Manufacturing assembly expertise
- Skilled in electromechanical assembly processes
- Blueprint analysis
- Blueprint comprehension
- Experienced with Microsoft Office applications
- Proficient in multi-line phone systems
- Handling warm and cold phone transfers
- Medical coding and billing
- Website maintenance and updates
- Administrative organization and data management
Timeline
Electronic Assembler
AirBorn-Molex
05.2023 - 04.2025
Customer Service Representative
Blue Cross Blue Shield of Alabama
09.2020 - 05.2023
High School Diploma -
Springfield High School
Associate of Science - Health Management Billing And Coding
Bryan University
Associate of Arts - Cosmetology
Vogue College of Cosmetology