Jamena McGilberry
Summary
Experienced customer service professional adept at managing client relationships and resolving conflict. Skilled in efficiently handling phone inquiries, scheduling appointments, and navigating digital POS systems. Proven multitasker with a keen eye for detail, excelling in data entry, invoicing, and maintaining a calm demeanor in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Orientation Leader
Office of Orientation, Transfer, and Reengagement
Denver
04.2024 - Current
- Led orientation programs for incoming students, providing support in areas such as registration, technology, campus resources, and MSU Denver policies
- Delivered presentations and facilitated group discussions, offering exceptional customer service to both students and their families
- Collaborated with a diverse team to create an inclusive environment for students from various backgrounds.
Shift Leader
Qdoba Mexican Eats
Lakewood
01.2023 - Current
- Orchestrated daily operations, coordinated staff, and prioritized delivering outstanding customer service in a demanding environment.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Line Worker
Qdoba Mexican Eats
Lakewood
10.2022 - 01.2023
- Ensured exceptional cleanliness, upheld health and safety standards, and cultivated a welcoming atmosphere for customers.
Cashier
Wingstop
Lakewood
05.2022 - 08.2022
- Provided friendly and efficient service while proficiently processing payments and assisting customers.
Phone Order Specialist
Wingstop
Lakewood
- Managed phone orders, adeptly handled menu inquiries, and ensured precise order processing to guarantee customer satisfaction.
Education
Bachelor of Science - Cybersecurity
Metropolitan State University of Denver
true05.2027
Skills
- Superior customer service and conflict resolution abilities
- Proficient in call handling, appointment scheduling, and POS system
- Expertise in data entry, invoicing, and cash handling
- Exceptional verbal and written communication skills
- Effective multitasking in dynamic settings
- Proficiency in Microsoft Office and Google Apps (Gmail, Google Drive)
Timeline
Orientation Leader
Office of Orientation, Transfer, and Reengagement
04.2024 - Current
Shift Leader
Qdoba Mexican Eats
01.2023 - Current
Line Worker
Qdoba Mexican Eats
10.2022 - 01.2023
Cashier
Wingstop
05.2022 - 08.2022
Phone Order Specialist
Wingstop
Bachelor of Science - Cybersecurity
Metropolitan State University of Denver
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