Jamenita Lytle
Madison,TN
Summary
Experienced in a fast-paced customer service environment, I have developed exceptional communication and problem-solving skills. Adept at managing customer relationships and resolving complex issues, resulting in consistent customer satisfaction. Seeking an opportunity to leverage these skills in a new field to drive positive outcomes and contribute to growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Automated Health Systems
09.2022 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative (CSR)
Vine Hill
06.2021 - 10.2021
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Certified Nursing Assistant / Student
Job Corps
01.2019 - 09.2019
- Cared with empathy and compassion to build positive patient and family relationships.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Maintained a clean and safe environment for patients, reducing the risk of infections and promoting overall wellbeing.
- Made proper accommodations if needed
Education
High School Diploma -
Mcgavock High School
Nashville, TNSkills
- Conflict resolution
- Cognitive and skills evaluations
- Effective communication
- Microsoft outlook
- Data entry
- CRM software
- Call center experience
- Customer relationship management (CRM)
- Time management
- Complaint handling
Certification
-Level one / streetsolid
[Meharry hospital ] [July , 2022]
-The Academy / business professional
May , 2022
-CPR/AED
Basic life support / CPR Certified
May,2019
Timeline
CSR - Customer Service Representative
Automated Health Systems
09.2022 - Current
Customer Service Representative (CSR)
Vine Hill
06.2021 - 10.2021
Certified Nursing Assistant / Student
Job Corps
01.2019 - 09.2019
High School Diploma -
Mcgavock High School