Jamentria Granberry
Senior BI Claims Adjuster
Clarksville,TN
Summary
Detail-oriented and results-driven insurance professional with over 8 years of progressive experience in managing and resolving complex property and casualty claims, including commercial auto, personal auto, and complex bodily injury. Proven ability to handle the full claims lifecycle, from first notice of loss (FNOL) to settlement and litigation, while ensuring regulatory compliance and delivering superior customer service. Adept in coverage analysis, liability determination, and total loss management, with a strong command of claims management systems and a track record of driving operational improvements.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Bodily Injury Adjuster III
Inshur Commercial Auto Insurance
Irving, TX
01.2023 - 11.2024
- Conducted thorough investigations for commercial auto claims as a TPA, assessing liability and ensuring compliance with state-specific regulations.
- Ensure accurate reflection of exposure changes, follow management protocol when claim exposure surpassed authority level.
- Managed a high-volume caseload (100-120 claims) of moderate to severe bodily injury, including fatalities, from coverage determination to final settlement.
- Evaluated time-sensitive demands and policy limits while leveraging strong negotiation tactics to achieve equitable settlements.
- Drove customer satisfaction by consistently providing timely communication and issue resolution.
Guest Advocate/Fulfillment Specialist
Target
Jackson, TN
11.2021 - 09.2022
- Efficiently picked and packed customer online orders, achieving a 15% improvement in order accuracy through revised shipping processes.
- Resolve customer questions quickly, accomplish multiple tasks in a fast-paced environment, while working with team members and independently.
- Greet customers in a friendly and welcoming tone while finalizing customers selections during checkout, ensuring proper handling of cash and credit card payments.
- Performed POS transactions with accuracy while educating customers on product locations and services.
Administration Assistant
Protective Arms Security
Roswell, GA
10.2019 - 08.2021
- Handled administrative operations including contract management, printing, scanning, filing, managed 30 incoming calls, emails and faxes per day from customers.
- Coordinate internal and client meetings - reserving conference rooms, sending calendar invitations, preparing materials, ordering meals and travel reservations/itineraries.
- Oversaw all customer service matters, including responding to document requests, responding to customer services inquiries and grievances.
- Liable for the issuance of identification badges, access cards, keys and maintaining accurate criminal background information for all employed security officers.
Administrative Surety Claims Assistant
Sompo International
Mount Juliet, Tennessee
01.2016 - 07.2019
- Set up new claims, assign new claims to adjuster for handling, maintained detailed records within the claims management system, process weekly reports ensuring data accuracy and timely submissions of new and existing claims.
- Answer claims related phone calls, send letters and correspondence by fax, email, standard mail, schedule department meetings and coordinate department events.
- Managed all department payments, scanned and uploaded department mail into Image-Right and distributed to adjusters.
- Collaborated with internal teams on salvage and collateral recoveries, reducing outstanding recovery cycles.
- Accountable for responding to internal and external team needs and provide an exceptional customer experience for clients, insureds and claimants.
Property & Casualty Claim Adjuster
Alfa Vision Insurance Company
Brentwood, TN
08.2012 - 04.2015
- Investigated non-standard auto claims, performed coverage analysis, and settled bodily injury and property damage claims efficiently.
- Obtain recorded statements from insureds and claimants to assist with finalizing liability, send FNOL letters to insureds and claimants within 48 hours of receiving the claim.
- Streamline claims process to minimize the days to close PD, Comp and Collision claims, manage repair expenses reducing rental reimbursement cost and company related expenses.
- Utilized claims best practices to reduce time to resolution and minimize indemnity exposure.
- Managed the total loss vehicle process, by meticulously evaluating appraisals and handling all aspects to ensure thorough and accurate claim resolution.
Auto Liability Claim Adjuster
Allstate
Nashville, TN
03.2011 - 08.2012
- Conduct thorough investigations of auto accidents, utilizing advanced tools to gather evidence to establish liability, and determine coverage for efficient claim resolution.
- Managed reserves, document rationales, and negotiate settlements, ensuring fair outcomes for all parties while adhering to company methodologies.
- Provided compassionate customer support throughout the claims process, facilitating swift and equitable resolutions while maintaining high service standards.
- Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues.
Education
Bachelor of Science - Human Performance and Sports Medicine, Psychology
Tennessee State University
Nashville, TN 08.2005 - 12.2010
Skills
- Claims processing expertise
- Proficient in medical terminology
- Proficient in Microsoft Office
- Auto claims processing
- Claim recovery management
- Commercial auto claims processing
- Proficient in litigation processes
- Claims processing expertise
Certification
Independent Adjuster License, NY, 1798033, 12/26
Timeline
Senior Bodily Injury Adjuster III
Inshur Commercial Auto Insurance
01.2023 - 11.2024
Guest Advocate/Fulfillment Specialist
Target
11.2021 - 09.2022
Administration Assistant
Protective Arms Security
10.2019 - 08.2021
Administrative Surety Claims Assistant
Sompo International
01.2016 - 07.2019
Property & Casualty Claim Adjuster
Alfa Vision Insurance Company
08.2012 - 04.2015
Auto Liability Claim Adjuster
Allstate
03.2011 - 08.2012
Bachelor of Science - Human Performance and Sports Medicine, Psychology
Tennessee State University
08.2005 - 12.2010
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