Jamera Fitchett
New York,NY
Summary
Dynamic professional with a proven track record at Sentara Healthcare, excelling in customer service and sales roles. Skilled in communication and problem-solving, adept at enhancing customer satisfaction and team collaboration. Achieved notable improvements in response times and customer feedback. Demonstrates exceptional empathy and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sentara Healthcare
Virginia Beach, VA
07.2022 - 09.2024
Provided exceptional service to customers via phone, email, and in-person, addressing inquiries and resolving issues promptly.
Assisted customers with product information, order processing, and returns, ensuring a positive experience.
Maintained a high level of professionalism and empathy while handling difficult situations.
Collaborated with team members to improve service processes and enhance customer satisfaction.
Achieved and exceeded performance, including response time and customer feedback scores.
Sales Associatexx
Target
Norfolk, VA
09.2019 - 07.2022
Provided exceptional service to customers via phone, email, and in-person, addressing inquiries and resolving issues promptly.
Assisted customers with product information, order processing, and returns, ensuring a positive experience.
Maintained a high level of professionalism and empathy while handling difficult situations.
Collaborated with team members to improve service processes and enhance customer satisfaction.
Achieved and exceeded performance, including response time and customer feedback scores.
Education
Norview High School
Norfolk, VASkills
Communication Skills: Ability to clearly convey information and listen to customer needs
Problem-Solving: Skilled at identifying issues and providing effective solutions quickly
Empathy: Understanding and relating to customer emotions and concerns
Patience: Maintaining composure in challenging situations with difficult customers
Adaptability: Ability to adjust to different customer personalities and changing situations
Attention to Detail: Ensuring accuracy in orders, information, and responses
Time Management: Effectively managing multiple tasks and priorities
Conflict Resolution: Handling disputes professionally and finding mutually agreeable solutions
Teamwork: Collaborating with colleagues to enhance overall customer experience
Timeline
Customer Service Representative
Sentara Healthcare
07.2022 - 09.2024
Sales Associatexx
Target
09.2019 - 07.2022
Norview High School