Jamera Thurman
San Antonio,TX
Summary
Customer service agents provide excellent communication skills—both written and oral—as well as analytical problem-solving abilities. Improves client experiences by using customer-focused behaviors, being aware of what the consumer wants, and offering personalized solutions to foster repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Associate/Cashier
SSA Group, LLC
04.2024 - 06.2024
- Supports restaurant prep (FOH and line) to serve on average 1000 people for everyday operations
- Meets daily food service, safety and quality, availability, merchandising, and guest service requirements
- Participates in safety logs, including food temperature, rotation, and trash as needed
- Ensures correct uniform, cleanliness, handwashing, and glove use for oneself
- Maintains a safe work environment by following all safety requirements
- Completes daily prep and item lists as assigned
- Actively contributes to the operation of the specified role, filling gaps as arise
- Actively and efficiently reacts to guest and client input, reporting to the supervisor to ensure that any possible complaints are mitigated against future occurrences
- Communicate with the Restaurant Supervisor and/or food Food Operations Manager about any difficulties encountered with daily service or quality
- Maintains knowledge of all menu items, prices, and specials to provide to guests
- Perform any other tasks that are deemed necessary
- Maintains a clean, safe, and orderly work environment
- Maintain and demonstrate a comprehensive awareness of corporate policies and processes
- Responsible aimed on providing a clean and inviting experience for customers by adhering to sanitation requirements.
Receiver/Stocker
Lowe's Home Improvement
09.2023 - 12.2023
- Unload 18 wheeled semi-trucks containing approximately 700 items from the vendor's warehouse
- Unbox merchandise so that it can be put on display for customers.
Dog Daycare Attendant
Dogtopia
08.2022 - 11.2022
- Maintained control over, on average, 15 canines based on size and energy level
- Ensured all canines had a safe and clean playing environment
- Adhered to all dietary restrictions and exercise routines for those that required supplemental or additional exercise.
Amazon Fulfillment Associate
Amazon
01.2022 - 05.2022
- Stow 600 pieces of product for customer selections
- Decant package for warehouse storage.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Continuously improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Technical Support Engineer
Tek Experts
08.2021 - 01.2022
- First technical contact with the customer within agreed timelines
- Compile and analyze 8 customer incidents to provide the right outcome accordingly
- Take, own, and close the support tickets assigned
- Fully document every ticket, including all resolution steps to ensure good healthy documentation practices
- Present a positive, effective, and flexible contribution to achieving team targets and objectives
- Follow best practice ticket management processes, i.e
- Ensuring tickets owned are handled and updated timely and every effort is made to make service levels
- Meet all personal KPI´s assigned to the contributor
- Adhere to all Policies & Procedures
- Protect confidential and sensitive (incl
- Protected) information and materials
- Collaborate with other team members to provide high-quality support
- Ensure constant self-development using day-to-day work, web-based trainings, and any other available tools.
Unit Supply Specialist
Unites States Army - Government
12.2016 - 06.2021
- Conducting various inventories of equipment to maintain accountability and readiness
- Ensured every member had all the tools to be always successful
- Administered personal files of all team members within the organization
- Refueled vehicle
- Managed paperwork
- Assured inventory was consistently accurate
- Managed the well-being and safety of fellow team members
- Worked closely with the Commander and Executive Officer to ensure everything Property Book was accounted for
- Conducted numerous turn-ins of equipment without any issues
- Assisted in recovering $12,000 worth of equipment
- Deployed overseas with all equipment and zero inconsistencies
- Engaged with foreign nation Armies to develop new foundations of comradery
- Upon returning stateside, using the same precision to bring back eight million dollars of equipment
- Transport soldiers to and from field exercises and ranges.
Education
Associate of Applied Science - American Sign Language (ASL)
San Antonio College
San Antonio, TX06.2026
Diploma -
J. Sterling Morton West High School
Berwyn, IL06.2016
Skills
- Office experience
- Cash handling proficiency
- Warehouse experience (3 years)
- Logistics (4 years)
- Computer skills (5 years)
- Documentation review
- Secret Clearance
- Distribution center
- Forklift
- Order fulfillment
- Driving (8 years)
- Continuous improvement
- Management
- Patience and Empathy
Certification
- Forklift Certification
- Pallet Jack Certification
- Driver's License
- TABC Certification
Timeline
Food Service Associate/Cashier
SSA Group, LLC
04.2024 - 06.2024
Receiver/Stocker
Lowe's Home Improvement
09.2023 - 12.2023
Dog Daycare Attendant
Dogtopia
08.2022 - 11.2022
Amazon Fulfillment Associate
Amazon
01.2022 - 05.2022
Technical Support Engineer
Tek Experts
08.2021 - 01.2022
Unit Supply Specialist
Unites States Army - Government
12.2016 - 06.2021
Associate of Applied Science - American Sign Language (ASL)
San Antonio College
Diploma -
J. Sterling Morton West High School
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