Jamera Yee
Killeen,TX
Summary
Reliable and motivated professional with years of experience in customer service, retail, management, and property operations. Strong at providing great service, solving problems, and supporting team goals. Skilled in clear communication, organizing tasks, and building positive relationships with customers and tenants. Able to work well both independently and as part of a team.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Indian Creek Apartments
06.2024 - Current
- Oversee daily office operations and staff in the absence of the Property Manager, including managing financial tasks such as rent posting, deposits, and daily bank runs.
- Conduct apartment tours, process applications, and ensure timely completion and renewal of lease agreements.
- Coordinate resident move-ins and move-outs; maintain organized and confidential resident files.
- Prepare and distribute late notices, lease renewal letters, and assist with monthly managerial reports.
- Perform apartment inspections and upkeep of advertising and marketing materials.
- Track and report on weekly traffic, occupancy, and renewal status.
- Assist with staff training, eviction proceedings, and ensure compliance with court directives.
- Resolve resident complaints professionally and contribute to resident retention and engagement initiatives.
- Maintain high standards of customer service and communication at all times.
Customer Service Representative
Intelogix
06.2023 - 06.2024
- Make outbound and receive inbound calls to collect on accounts 60+ days past due, persuading customers to resolve outstanding balances.
- Process payments accurately through the repayment system and provide clear account information to help bring accounts current.
- Assist customers in exploring and setting up payment options while maintaining empathy and professionalism.
- De-escalate difficult conversations and resolve disputes to ensure positive customer interactions.
- Review and update account status during calls, ensuring records are accurate and up to date.
- Navigate multiple systems, windows, and tabs efficiently while delivering exceptional customer service.
Head Department Manager
Hy-Vee Grocery
08.2020 - 05.2023
- Deliver outstanding customer service by assisting with product selection, resolving concerns in-store and by phone, and ensuring a positive shopping experience.
- Oversee accurate and timely fulfillment of online grocery orders, verifying product quality and substitutions, and ensuring customer satisfaction.
- Train, mentor, and manage new employees; create and maintain department schedules to ensure adequate coverage and operational efficiency.
- Ensure staff compliance with company policies and procedures, providing updates and training on new protocols.
- Monitor and manage incoming online orders, communicate with customers regarding unavailable items, and coordinate prompt deliveries or pickups.
- Resolve service issues professionally and efficiently, offering solutions when errors occur to retain customer trust.
- Prioritize daily tasks, assign duties, and evaluate employee performance, offering feedback to support continuous improvement.
- Support store operations by taking on additional duties as needed to meet performance and customer service goals.
Education
High School Diploma -
Ellison High School
Killeen, TX06.2016
Some College - Psychology, Sociology
Central Texas College
Killeen, TX06.2018
Skills
- Customer service
- Microsoft Excel
- Windows
- Typing
- Property management
- Leasing
- Rent collection
- Coordinating move-ins and move-outs
- Maintaining resident files
- Inventory management
- Visual merchandising
- Cash handling
- Team leadership
- Multitasking
- Record keeping
- Transcription
- Dictation
- Supporting daily operations
Personal Information
Title: Assistant Property Manager
Timeline
Assistant Property Manager
Indian Creek Apartments
06.2024 - Current
Customer Service Representative
Intelogix
06.2023 - 06.2024
Head Department Manager
Hy-Vee Grocery
08.2020 - 05.2023
Some College - Psychology, Sociology
Central Texas College
High School Diploma -
Ellison High School
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