Jamere Barkley
Reynoldsburg
Summary
Obtain a position as a customer service representative with a company that allows for the application of strong organizational, communication and customer service skills when interacting with clients/patients and providing them with the level of support they expect.
Overview
9
9
years of professional experience
Work History
Medical Claims Specialist
Aetna
Remote
06.2021 - 11.2025
- Resolving provider issues and perform administrative tasks such as documenting their information, and other related duties.
- Engage with providers to resolve claims issues and ensure efficient resolution.
- Determining, investigating, and resolving claim denials or adjustments.
- Verify patient eligibility and insurance coverage to ensure proper billing procedures.
Patient Registration Representative
OSU Physicians
04.2017 - 06.2021
- Responsible for greeting and registering patients
- Answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated
- Collect and enter current demographic, guarantor and emergency contact information
- Obtain accurate insurance and assure it's verified
Education
GED -
South Bend Community School Corporation Adult Education
South Bend, Indiana01.2010
Skills
- Customer engagement
- Billing resolutions
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Electronic recordkeeping
- Data entry proficiency
- Time management
- Customer service
- Clerical support
- Collaboration and teamwork
- EHR software
- Problem resolution
- Call center experience
- Payment processing
Timeline
Medical Claims Specialist
Aetna
06.2021 - 11.2025
Patient Registration Representative
OSU Physicians
04.2017 - 06.2021
GED -
South Bend Community School Corporation Adult Education