Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Roles And Responsibilities
Timeline
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Jameri Hiciano Gomez

Jameri Hiciano Gomez

Springfield,MA

Summary

Driven and hardworking 20-year-old professional with experience as a caregiver, delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, providing emotional support, and operating medical equipment while following individualized care plans. Recognized for adaptability, strong work ethic, and reliability, with a proven ability to collaborate effectively in team settings and achieve positive outcomes. Passionate about helping others in need and giving back to the community, and eager to transition into a new career path to apply transferable skills while continuing to grow and develop professionally.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Insurance Agent

Bettencourt Insurance
02.2025 - 07.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Finalized sales and collected necessary deposits.

Certified Nursing Assistant

Penacook Nursing Home and Rehab
06.2022 - 09.2024
  • Assist 10+ residents with daily tasks, ensuring timely meals and activities.
  • Provide emotional support, enhancing residents' well-being.
  • Aid in hygiene care, including showering and oral care.
  • Monitor and report residents' conditions to nursing staff.
  • Enhance resident well-being through personalized care, fostering a nurturing environment.
  • Collaborate with nursing staff to optimist health outcomes.
  • Meticulously document resident conditions, ensuring accurate health records.
  • Implement tailored care plans, adapting to individual needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Delivered high-quality care to dementia patients


Customer Service Representative

Walmart
12.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • assisted with money order, while assisting them with receiving money and sending money.

Cashier

Market Basket
02.2019 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

CNA Assisting - Health Assisting

Greater Lawrence Technical School
Andover, MA
06-2023

Skills

  • Communication
  • Teamwork
  • Initiative
  • Adaptability
  • Patient Care
  • CPR
  • Leadership
  • Customer Service
  • Problem Solving
  • Customer follow-up
  • Auto insurance
  • Client needs analysis
  • Property insurance
  • Leads prospecting

Certification

  • CNA - Certified Nurse Assistant

Languages

English
Native or Bilingual
Spanish
Full Professional

Interests

  • Volunteering
  • Playing Sports
  • Advocacy Campaigns
  • Volunteer Travel
  • working with youth

Roles And Responsibilities

  • Assist 10+ residents with daily tasks, ensuring timely meals and activities.
  • Provide emotional support, enhancing residents' well-being.
  • Aid in hygiene care, including showering and oral care.
  • Monitor and report residents' conditions to nursing staff.
  • Enhance resident well-being through personalized care, fostering a nurturing environment.
  • Collaborate with nursing staff to optimize health outcomes.
  • Meticulously document resident conditions, ensuring accurate health records.
  • Implement tailored care plans, adapting to individual needs.

Timeline

Insurance Agent

Bettencourt Insurance
02.2025 - 07.2025

Certified Nursing Assistant

Penacook Nursing Home and Rehab
06.2022 - 09.2024

Customer Service Representative

Walmart
12.2021 - 08.2022

Cashier

Market Basket
02.2019 - 11.2021

CNA Assisting - Health Assisting

Greater Lawrence Technical School