Jameria Kellam
3364 Eden Meadows Dr., Exmore,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help a team achieve company goals. A very dependable employee, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Subway
02.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
Cashier Assistant
McDonald's
10.2021 - 04.2022
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Removed trash, swept, and mopped floors for professional appearance.
- Answered questions about store policies and addressed customer concerns.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Education
Social Work - Bachelor's in Social Work
Virginia Union University
Richmond, VA05.2025
Skills
- Operations Oversight
- Business Development
- Department Oversight
- Stock Management
- Customer Relations
- Records Management
- Store Organization
- Team Building and Leadership
- Problem-Solving
- Sales Growth
- Staff Supervision
- Transaction Processing
- Billing
- Staff Management
- Attention to Detail
- Systems and Software Expertise
- Customer Service and Engagement
- Customer Service Management
- Strategic Planning
Timeline
Cashier Assistant
McDonald's
10.2021 - 04.2022
Assistant Store Manager
Subway
02.2020 - Current
Social Work - Bachelor's in Social Work
Virginia Union University