Jameria Millsap

Proven Customer Service Representative at Accenture Federal Services, adept in handling high-stress situations and resolving customer complaints, enhancing loyalty by 20%. Skilled in order fulfillment and administrative support, I excel in delivering satisfactory resolutions, demonstrating both empathy and efficiency. My approach significantly boosts repeat business and customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

• Association of Health Care Administrative Assistants (AHCAA)
• APICS – Association for Supply Chain Management
• Society of Human Resource Management
• American Marketing Association
• Society of Women Engineers
• International Association of Administrative Professionals
• American Medical Informatics Association

• Sales Manager Certificate