Summary
Overview
Work History
Education
Skills
Timeline
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JaMeria Pugh

Jonesboro,AR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Staffmark
02.2021 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Warehouse Worker

Curvy Boutique
01.2019 - 01.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Completed cycle counts and monthly inventory.
  • Maintained clean, orderly work environment free of hazards.

Daycare Teacher

Kidspot
04.2018 - 01.2019
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Gathered materials and resources to prepare for lessons and activities.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Utilized technology to develop instructional materials and activities for children.
  • Monitored classroom to verify safe and secure environment.
  • Established positive relationships with students and families.
  • Guided students to develop social, emotional and physical skills.
  • Modeled positive behavior and communication skills for students.
  • Created safe and nurturing learning environment for preschoolers.

Server Trainer

Steak N Shake
04.2017 - 04.2018
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Monitored new server performance and offered continuous support throughout training period.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Developed and implemented strategies to motivate and incentivize server performance and service delivery.

Cashire

Hardee's Restaurant
09.2015 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Associate of Science - Criminal Justice

Arkansas State University Newport
Jonesboro, AR
12.2019

Skills

  • CRM Software
  • Records Preparation
  • Customer Account Management
  • Multi-Line Telephone Operation
  • Retail Sales Customer Service
  • Shipping Procedures Understanding
  • Team Development
  • Problem-Solving Ability
  • Computer Proficiency
  • Microsoft Word
  • Critical Thinking
  • Money Handling Abilities

Timeline

Customer Service Representative

Staffmark
02.2021 - 09.2021

Warehouse Worker

Curvy Boutique
01.2019 - 01.2020

Daycare Teacher

Kidspot
04.2018 - 01.2019

Server Trainer

Steak N Shake
04.2017 - 04.2018

Cashire

Hardee's Restaurant
09.2015 - 03.2017

Associate of Science - Criminal Justice

Arkansas State University Newport

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JaMeria Pugh