Jamerica Gilliam
Jacksonville,FL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to the team.
Overview
12
12
years of professional experience
Work History
Executive Receptionist
University of Florida Health (UF Health)
07.2023 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted customers and visitors in-person and via telephone calls.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Helped office staff prepare reports and presentations for internal or client-related use.
Virtual Customer Service Representative
Virtual Advance LLC
10.2021 - 03.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Responded to website and email inquiries within 1-2 business days to maintain customer satisfaction and generate positive reviews.
Human Resources Designee
Enhabit home health
01.2020 - 09.2021
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
- Conducted new employee onboarding and provided ongoing orientation training
- Handled employee inquiries and complaints regarding policy and benefits issues
- Reviewed human resources paperwork for accuracy and completeness
- Developed and implemented effective recruitment and onboarding strategies for new hires
- Completed employee employment verifications and unemployment paperwork prior to hire or termination
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
- Discovered and resolved complex employee issues that affected management and business decisions
Human Resources Administrative Assistant/Coordinator
Encompass Rehab Hospital
12.2015 - 12.2019
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained and scheduled complex calendars.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Efficiently delivered personnel information to management for speedy corrective action.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Monitored and analyzed employee satisfaction survey results.
- Created job descriptions on boards for vacant jobs.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Developed and maintained HR policies and procedures.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
Medical Records File Clerk
Bond community health center
05.2012 - 06.2014
- Maintained patient confidence by keeping patient records information confidential.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Pulled patient charts for physicians to prepare physicians for appointments.
- Trained 8 direct reports on department procedures and policies to maximize department productivity.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Gathered patient information by collecting demographic information from variety of sources.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Reviewed charts and flagged incomplete or inaccurate information.
Education
Associate of Arts - Business Fundamentals
University of Phoenix
Phoenix, AZ04.2025
Medical Assistant Certification - Medical Assistaning
Job Corps
Morganfield, KY05.2011
High School Diploma -
Penn Foster
Scranton, PA05.2011
Skills
- Human Resources Management
- Organization and Time Management
- Multitasking Abilities
- Analytical and Critical Thinking
- Excellent Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved higher placement within company ranking #65 from #98 out of 100 through effectively implementing a scheduling system to help my Branch director conduct yearly employee evaluations in a timely manner.
Timeline
Executive Receptionist
University of Florida Health (UF Health)
07.2023 - Current
Virtual Customer Service Representative
Virtual Advance LLC
10.2021 - 03.2023
Human Resources Designee
Enhabit home health
01.2020 - 09.2021
Human Resources Administrative Assistant/Coordinator
Encompass Rehab Hospital
12.2015 - 12.2019
Medical Records File Clerk
Bond community health center
05.2012 - 06.2014
Associate of Arts - Business Fundamentals
University of Phoenix
Medical Assistant Certification - Medical Assistaning
Job Corps
High School Diploma -
Penn Foster
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