James A Agard
Astoria,NY
Summary
Hard working, personable and highly motivated service industry professional with over 20 years of NYC experience. Equally at home in both a casual neighborhood setting or a high volume fast paced atmosphere. Dedicated to providing the highest quality service and best possible customer experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bartender
12th Street Ale House
08.2021 - Current
- Crafted and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Managed inventory by tracking supplies and placing orders to minimize shortages.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted in training new bartenders on proper techniques and customer service protocols.
Concierge/Front desk
Greystar Property Management
01.2020 - 2021
- As the face of the lobby at this busy luxury building in downtown brooklyn catering to a diverse variety of residents, i use my many years of experience in customer service to foster a warm and welcoming community environment.
- Duties include:
- Greeting all residents upon arrival and departure
- Screening and announcement of all incoming guests and deliveries
- Answering the front desk phone and ensuring the proper direction of calls
- Intake, organization and distribution of incoming resident packages
- Coordinating with support staff and management to maintain building standards and safety and ensure resident satisfaction
- Addressing all resident questions and issues with professionalism and courtesy
- Experienced with Building Link, Key Link and associated apps
Server/Bartender
Carolines Comedy Club
01.2017 - 01.2020
- As server I worked hard to provide fast service plus up-sell and promote food and specialty items in the high volume, fast turnover showroom
- As service bartender we promptly provided drinks to the showroom serving upwards of 1000 drinks per show with 3 sold out shows on weekends
- Worked front of house bar in busy pre-show dinner lounge
- Helped to cash out checks and turn over room between shows
Bartender
Two Door Tavern
01.2016 - 01.2018
- Popular neighborhood bar and restaurant where i promote our extensive selection of beers on tap, signature cocktails and down- home American cuisine
- Work busy private events and holiday parties
- Clean and stock the bar and carry out closing manager duties
Bartender/Server
Broadway Comedy Club
01.2011 - 01.2017
- Work up to 4 shows a night preparing/serving drinks in the high volume rapid turnover showroom
- Make sure all guests get the obligatory 2 drink minimum plus additional rounds as well as food
- Set up/break down the showroom as well as clean and flip the room between each show
- Set up/break down of the bar plus cleaning and stocking
Bartender
Phoenix Bar
01.2006 - 01.2011
- Very popular east village bar where i worked hard both to maintain it’s well established base of regulars as well as attract new business
- Worked busy weekend night shifts and popular high volume theme nights with speed and efficiency
- Helped with managerial duties such as stocking and opening and closing the bar
Bartender
Nowhere Bar
01.2004 - 01.2008
- Worked happy hour and night shifts both opening/setting up the bar and breaking down/closing the bar
- Worked hard to cultivate a warm friendly atmosphere and build a strong and loyal base of regular patrons
- Helped to promote theme nights and special events
Education
Pratt Institute
undefined
Shillington School of Graphic Design
High School - undefined
Fiorello H La Guardia
01.1992
Skills
- Highly motivated and hard working
- Excellent people skills
- Personable and outgoing
- Clean, organized and efficient
- Collaborative team player
- Leadership and coaching skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Responsible alcohol service
Certification
- Tips and food handler certified
Timeline
Bartender
12th Street Ale House
08.2021 - Current
Concierge/Front desk
Greystar Property Management
01.2020 - 2021
Server/Bartender
Carolines Comedy Club
01.2017 - 01.2020
Bartender
Two Door Tavern
01.2016 - 01.2018
Bartender/Server
Broadway Comedy Club
01.2011 - 01.2017
Bartender
Phoenix Bar
01.2006 - 01.2011
Bartender
Nowhere Bar
01.2004 - 01.2008
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Shillington School of Graphic Design
High School - undefined
Fiorello H La Guardia
Pratt Institute
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