James Abercrombie
Charlotte,NC
Summary
Dynamic, award-winning, and results-oriented professional. My talents include offering focused leadership to drive sales and profitability and team morale in highly competitive markets. Noted for outstanding communication skills, both with guests and staff; the ability to resolve problems quickly and equitably, to ensure satisfied, happy employees and investors.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dual Sales Manager
Chartwell Hospitality
08.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Conducted comprehensive market research to identify new opportunities and trends.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Corporate Conference & Event Coordinator
FLIK Hospitality Group/ Wellsfargo
11.2022 - Current
- Created and managed the timeline and task list for all Wellsfargo/Connections hosted and sponsored events
- Supported all event planning and production meetings and discussions
- Organized and collaborated with the Marketing Team on event concept, graphic design, production, printing, and event marketing
- Negotiated costs and services with vendors; booked event space, arranged food and beverage, ordered all supplies/decorations, coordinated audiovisual equipment & operation
- Coordinated the logistics for shipping supplies
- Secured guest speakers and entertainment; coordinated rehearsals
- Worked with Wells Fargo Venues to create/revise room layouts/seating arrangements for each event as necessary
- Managed on-site production and clean-up for events as necessary
- Organized and managed the invitation, registration, and attendee check-in processes
- Managed the follow-up with vendors, sponsors, and staff members following each event
- Assisted with preparing budgets and provided post-event reports
- Kept track of finances including check requests, invoicing and reporting
- Researched venue options, coordinated appointments and visits to see venue space, and scheduled events on the calendar
Operations Manager
Salthouse Catering
06.2019 - 08.2022
- Managed day to day activities of the catering department, including scheduling drivers and wait staff in accordance with the demands of the business
- Reviewed all event orders to determine staffing levels, distribution and execution of events
- Facilitated communication between the sales, culinary and event management teams to ensure accurate timing, production and fulfilment of all daily orders, including, last minute needs, in a way that was efficient and supportive for the team
- Payroll Management
- Maintaining all staff payroll in Kronos system; ensured that payroll was submitted accurately each Monday
- Managed catering vehicle fleet including maintenance and all expenses incurred
- Included 9 vans, 2 box trucks
- Handled insurance claims, vehicle maintenance, repairs and fuel management
- Ensure cleanliness of vehicles each day
- Supervised all catering deliveries and ensured catering standards were met through spot checks and training of delivery staff
- Ensured the staff was properly trained and had the tools and equipment needed to effectively carry out their job functions
- Ordered all items necessary for events including linen, paper goods and coffee
- Established appropriate par levels for all banquet equipment and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations
- Ordered all smallware items and employee uniforms
Lead Business Administrator
MWT Architect Firm
09.2017 - 06.2019
- Coordinated office activities and operations to secure efficiency and compliance to company policies
- Supervised administrative staff and divided responsibilities to ensure performance
- Managed agendas/travel arrangements/appointments etc
- For the upper management
- Managed phone calls and correspondence (e-mail, letters, packages etc.)
- Supported budgeting and bookkeeping procedures
- Created and updated records and databases with personnel, financial and other data
- Tracked stocks of office supplies and placed orders when necessary
- Submitted timely reports and prepared presentations/proposals as assigned
- Assisted colleagues whenever necessary
Hotel General Manger (IHG, Wyndham & Hilton)
Forage Hospitality
02.2004 - 09.2017
- Responsible for the overall direction, coordination, leadership, and communication to all departments
- Was a strategic leader of the property establishing with department heads the short-term and long-term goals that will ensure the success of the hotel
- Ensured the security, cleanliness, preventative maintenance and safety were completed to the property and brand standards
- Created and maintained team member satisfaction by creating an environment that was inclusive, treated all with respect, incorporated fun into work and ensured all had the tools needed to be successful and reach their goals
- Maintained good business and community relationships; supported and participated in activities that would benefit the property's positioning
- Full P&L management was my responsibility
- Forecasted accurate revenues, expenses and GOP, updating as needed, based on changing business
- Ensured compliance with all best practice operating policies and procedures in accordance with property-specific and brand standards
Education
Bachelor of Science - Hospitality Administration and Management
University of South Carolina
Columbia, SC06-2008
Skills
- Customer service
- Team Leadership
- Organization
- Relationship development
- Staff motivation and training
- Lead development
- Budgeting and cost control
- Client relationship management
- Sales presentations
- Sales expertise
- Sales operation
Certification
Hilton Core Sales
Timeline
Dual Sales Manager
Chartwell Hospitality
08.2023 - Current
Corporate Conference & Event Coordinator
FLIK Hospitality Group/ Wellsfargo
11.2022 - Current
Operations Manager
Salthouse Catering
06.2019 - 08.2022
Lead Business Administrator
MWT Architect Firm
09.2017 - 06.2019
Hotel General Manger (IHG, Wyndham & Hilton)
Forage Hospitality
02.2004 - 09.2017
Bachelor of Science - Hospitality Administration and Management
University of South Carolina
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