James Achziger
Grand Junction,CO
Summary
Adept Operations Specialist with a proven track record at Europe Express, enhancing operational efficiency and project management. Excelled in cross-functional communication and planning, leveraging expertise in Microsoft Office Suite and Rail Europe's agent portals. Achieved significant cost savings and boosted team morale by fostering an inclusive environment.
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
27
27
years of professional experience
Work History
Operations Specialist
Europe Express
05.2002 - 10.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects. Quality control and shipping of 1000's of bookings a year. Booked millions of dollars in Rail tickets.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- To maintain a consistent brand identity across all company materials.
- Reduced turnaround time for document processing by developing efficient document tracking systems.
- Streamlined workflow processes for better efficiency in handling and processing documents.
- Expedited project completion by providing timely support in drafting, formatting, and finalizing crucial documents.
- Achieved cost savings.
- Ensured accuracy in all documentation with thorough proofreading and editing tasks.
- By optimizing the use of print resources and promoting paperless initiatives. Prior to going paperless shipped hundreds all travel documents via FedEx daily.
- Collaborated with cross-functional teams to gather necessary information for accurate document creation.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Identified areas of weakness and recommended or implemented process improvements.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Worked with internal staff to process documents and sent for closing.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions. Many suggestions were implemented over the years.
Petty Officer Third Class
U.S Naval Sea Cadets
05.1997 - 08.2001
- Developed strong leadership skills through active participation in various trainings and exercises.
- Streamlined reporting processes for increased accuracy and efficiency in data management tasks.
- Ensured mission readiness by conducting regular equipment maintenance and inventory checks.
- Strengthened team morale through fostering an inclusive environment that valued diverse perspectives and ideas.
- Served for four years taking parts in many exercises and deployments.
- Worked as a Radio Man. Disseminated hundreds of messages daily.
Education
High School Diploma -
Cedaredge High School
Cedaredge, CO08.1997
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Proficient in Microsoft office suite, Softrip Next (Integrated interary builder and reservation manager), Multiple train ticket booking systems particularly Rail Europe's agent portal
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Healthcare benefitsTimeline
Operations Specialist
Europe Express
05.2002 - 10.2024
Petty Officer Third Class
U.S Naval Sea Cadets
05.1997 - 08.2001
High School Diploma -
Cedaredge High School
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