Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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James Acors

Chester,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

IHM Floater, Metal Fabrication

QubicaAMF WorldWide
09.2023 - 03.2024
  • Loaded and unloaded parts from conveyor line using proper methods and ensuring quality paint finish.
  • Mitigated potential delays or disruptions in the production schedule through proactive identification of potential issues and timely resolution.
  • Promoted a positive work culture by fostering open communication with coworkers, supervisors, and management, contributing to overall team morale and job satisfaction.
  • Upheld high standards for product quality by performing frequent visual inspections and utilizing measuring tools to assess paint thickness, color accuracy, and surface finish.
  • Performed routine maintenance on paint line equipment, prolonging the life of machinery and reducing downtime for repairs.
  • Improved paint line efficiency by consistently maintaining proper equipment and materials for daily operations.

Operations Manager, Customer Experience

Adams Street LLC (Chester Skateland)
06.2013 - 06.2023
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Retail Merchandising Representative

Crossmark Merchandising
06.2023 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Stocked designated items on shelves, end caps and displays to match planogram images and instructions.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Interacted with guests in friendly and knowledgeable way.


Education

High School Diploma -

Lloyd C. Bird High School
Chesterfield, VA
06.2019

Skills

  • Team Leadership
  • Managing Operations and Efficiency
  • Overseeing Employees
  • Scheduling and Coordinating
  • Issue and Conflict Resolution
  • Administrative Writing
  • Project Management
  • Building Guest Relationships
  • Managing Live Events; Community Events; Event Entertainment
  • Promotions and Marketing Strategies
  • Administering Social Media Accounts
  • Graphic Design, Editing

Additional Information

  • I also worked for The News Group (TNG) December 2019-August 2020 and SAS Retail Services December 2021-October 2022 as a Retail Merchandising Representative before joining the Crossmark team in June of 2023, utilizing the same skills listed in my work history.
  • At Adams Street LLC (Chester Skateland) I wore many hats. I was the Operations Manager, Lead DJ, Social Media and Marketing Administrator, Special Event Coordinator and was proficient in working, leading and training in all departments.

Timeline

IHM Floater, Metal Fabrication

QubicaAMF WorldWide
09.2023 - 03.2024

Retail Merchandising Representative

Crossmark Merchandising
06.2023 - Current

Operations Manager, Customer Experience

Adams Street LLC (Chester Skateland)
06.2013 - 06.2023

High School Diploma -

Lloyd C. Bird High School

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James Acors