James A. Crawford
Bedford
Summary
Operations Manager with extensive experience in team leadership and process optimization. Proven track record of implementing cost-effective strategies that enhance efficiency and profitability. Expertise in managing teams, reducing operational costs, and executing strategic business plans. Strong leadership and problem-solving skills drive impactful decisions that foster company growth.
Overview
18
18
years of professional experience
Work History
Operations Manager – (Outbound/Govt./ Motor Freight/Picking/ E-Stock)
Boeing Company
Coppell
07.2019 - 10.2025
- Directed outbound operations for government and motor freight at 160K sq. ft. chemical management center.
- Led team development, safety initiatives, and quality operations for 3 direct reports and 18 hourly teammates.
- Increased branch order on-time shipping from 97% to 100%, operating two days in advance.
- Enhanced picks per hour by 18%, improving rates from 18 to 22 PPH.
- Reduced dock-to-stock time by 43% while achieving a simultaneous 19% increase in volume.
- Boosted annual transactions by 19%, significantly improving throughput.
- Decreased cost per transaction by 70%, resulting in savings exceeding $500,000.
Receiving Manager/VAS-Kit Shop Manager - Central Distribution Center
Boeing Company
Dallas
09.2017 - 07.2019
- Directed inbound operations for 550K sq. ft. ISO 9001, AS9100/9120 certified distribution center with over $5B in annual product flow.
- Managed a team of 31, including three direct reports and 28 hourly employees.
- Optimized receiving operations, prioritizing safety, team development, P&L management, and quality assurance.
- Increased receipt lines per hour by 16% through targeted process optimization strategies.
- Reduced dock-to-stock time by 10% while simultaneously boosting volume by 7%.
- Lowered cost per transaction by 7.5% through strategic efficiency improvements.
- Achieved an 81% reduction in outside storage costs, resulting in savings exceeding $173,000 in first year.
- Implemented initiatives that enhanced overall operational effectiveness and productivity.
Distribution Center Manager
COUNTRY MALT GROUP/BREWCRAFT USA
Dallas
06.2016 - 09.2017
- Opened Dallas distribution center for malt wholesaler and home brew supply retailer.
- Led strategic initiatives for startup, commissioning, and implementation of WMS Manhattan System.
- Originated in-house standard operating procedures for training, 5S, and visual management.
- Conceived and initiated same-day delivery service, reducing freight costs by 65%.
- Developed procedures that decreased cost per metric ton by 61%.
- Negotiated pricing to lower pallet and warehouse supply costs by 37%.
- Managed all aspects of operations for both businesses within distribution center.
Warehouse/Logistics Manager
KERRY
Dallas
04.2013 - 05.2016
- Directed operations for two facilities, including outside storage and transportation departments.
- Transformed departmental processes to enhance efficiency and effectiveness.
- Managed warehouse personnel, clerks, and drivers to optimize logistics.
- Achieved elimination of 4,200 man-hours through process analysis within first 21 months.
Warehouse Manager
REINHART FOODSERVICE
Cincinnati
09.2011 - 03.2013
- Recruited to enhance outbound warehouse operations in high-volume department.
- Transformed team of 44, achieving improved productivity and efficiency.
- Managed full P&L responsibilities for over $2M annual operating budget.
- Developed slotting and picking procedures, increasing throughput from 82.66 to 99.01.
- Established new procedures and incentives, reducing overtime by 40% and turnover by 50%.
Operations Manager
McLane Foodservice
Phoenix
01.2008 - 01.2011
- Hired to enhance warehouse operations; improve productivity, reduce turnover/overtime.
- Operational efficiency; lowered cost per case from $1.79 to $1.64.
- Generating saving in excess of $670,000.
Education
MBA -
Ottawa University – Angell Snyder School of Business
Phoenix, ArizonaBachelor of Arts - Management /Public Administration
Ottawa University
Phoenix, ArizonaLean Green Belt - Lean
Arizona State University – Ira A. Fulton School of Engineering
Skills
- Leadership and team building
- Warehouse management systems
- P&L oversight
- Strategic planning
- Adaptability and collaboration
- Operational efficiency
- Staff development
- SAP proficiency
- Process optimization
- Budgeting and forecasting
- Logistics management
- Employee motivation
- Continuous improvement
Personal Information
Title: Senior Manager
Timeline
Operations Manager – (Outbound/Govt./ Motor Freight/Picking/ E-Stock)
Boeing Company
07.2019 - 10.2025
Receiving Manager/VAS-Kit Shop Manager - Central Distribution Center
Boeing Company
09.2017 - 07.2019
Distribution Center Manager
COUNTRY MALT GROUP/BREWCRAFT USA
06.2016 - 09.2017
Warehouse/Logistics Manager
KERRY
04.2013 - 05.2016
Warehouse Manager
REINHART FOODSERVICE
09.2011 - 03.2013
Operations Manager
McLane Foodservice
01.2008 - 01.2011
MBA -
Ottawa University – Angell Snyder School of Business
Bachelor of Arts - Management /Public Administration
Ottawa University
Lean Green Belt - Lean
Arizona State University – Ira A. Fulton School of Engineering