James Adams

Reviewed and processed claims for multiple products (lenders, NFIP Flood and Private Flood)

2018 - Lender placed adjuster

• managed large volume of claims through several storms
• handled escalations for the department
• handled appraisal claims in lender placed
• Trained peers during their onboarding process
• trained peers with XA

2020 - Flood NFIP Adjuster along with private flood

• handled large volume of claims including high dollar claims that are sent to litigation to represent Assurant with FEMA
• handle escalations making coverage determinations with engineering reports and details provided on complex claims
• obtained and cary a current NFIP FCN number

Managed insurance agency overseeing staff, customer service, underwriting and sales . Increased profitability of the agency through increased written policy and policy retention. The agency rose to the top 3 in sales in the organization the month I was promotes to manager and remained there for the duration of my employment.

Sold new and renewal policies for auto, homeowners, flood, general liability, commercial auto, commercial property, workers comp etc.