James Adams
Cleburne
Summary
Dynamic sales professional with a proven track record at Haz Mat Special Services, excelling in customer relationship building and CRM software proficiency. Enhanced client satisfaction and loyalty through strategic relationship selling and active listening, achieving a 20% increase in repeat business. Skilled in negotiation and business development, driving growth and success.
Overview
5
5
years of professional experience
Work History
Salesperson
JA Consulting LLC
06.2023 - Current
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Utilized CRM software to track customer interactions and manage sales pipelines efficiently.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Regional Manager
Haz Mat Special Services
12.2020 - 06.2023
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Sam Houston High School
Arlington, TXSkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Active listening
- Sales management
- Negotiation
- Product description
- Complaint handling
- Relationship selling
- Social selling
- Business development
- Up-selling
- Cross-selling products and services
- Cold calling
- Account management
- Prospecting clients
- Sales pipeline management
- CRM software proficiency
- Follow-up communications
- Customer relations
- Client service
- Product and service knowledge
- Interpersonal communication skills
- Product and service sales
Timeline
Salesperson
JA Consulting LLC
06.2023 - Current
Regional Manager
Haz Mat Special Services
12.2020 - 06.2023
High School Diploma -
Sam Houston High School