James Adkins

• Collaborated with IT teams to implement automation tools, enhancing productivity.
• Trained staff on new processes and technologies for seamless transitions.
• Documented process workflows to clarify operations and support continuous improvement.
• Led change management initiatives to increase employee engagement with new strategies.
• Assessed business value of features before implementation to ensure alignment with goals.
• Conducted quality assurance testing on new features prior to production deployment.
• Utilized data analytics tools to monitor product performance and identify optimization opportunities.
• Analyzed business processes to uncover inefficiencies and recommend targeted improvements.
• Led reporting initiatives for financial analysis and operational performance.

• Established enterprise data governance and analytics strategy, reporting policies, and development guidelines.
• Facilitated collaboration with IT teams to enhance product development for organizational tools.
• Crafted policies for data access management on classified and unclassified networks.
• Directed leadership in developing enterprise reporting solutions, metrics, KPIs, and analytics product selection.
• Collaborated with leaders to build communities for analytics and data visualization developers while promoting governance best practices.

• Conducted operational analysis of market processes using SQL, Tableau, and Google DataStudio for custom reporting and dashboards.
• Managed projects related to last mile installation, overseeing vendor maintenance and billing approvals.
• Delivered ad-hoc process support for relocations, installations, maintenance, and market performance analysis.

• Directed a team of analysts to deliver organizational reporting and scorecards.
• Executed ad-hoc data analysis utilizing SQL, PowerBI, and Tableau to assess IT deployments.
• Spearheaded process improvement initiatives while maintaining comprehensive documentation.
• Established operational metrics and dashboards for internal IT organization to enhance visibility.

• Directed Service Management team in daily incident, change, problem, and knowledge management for network infrastructure.
• Spearheaded Cerner-wide rollout of problem management processes.
• Facilitated discussions on processes and toolsets with internal organizations including Client Support and Cerner Health Services.
• Collaborated with internal organizations (SolutionWorks, AMS, CernerWorks, Upgrade Center, and Connect) to enhance operational efficiency.

• Directed Lean Six Sigma projects to improve processes across domestic and international organizations.
• Collaborated with external vendors to create and execute process improvement plans.

Member of Network management organization rebadged to Ericsson from Sprint.

• Directed a team of 14 analysts to conduct root cause analysis and resolve data integrity issues.
• Enhanced validation tools, improving accuracy and efficiency in processes.

• Directed a team of 14 analysts to conduct root cause analysis and resolve data integrity issues.
• Enhanced validation tools, improving accuracy and efficiency in processes.

• Implemented process improvements enhancing project efficiency and team collaboration.
• Led meetings with internal team members, consultants and contractors.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Determined project staffing needs and led resource management.

• Coordinated with suppliers to ensure timely delivery of goods.
• Collaborated with vendors to ensure timely delivery of materials and services.
• Developed strategies to reduce costs associated with purchasing activities.
• Managed the ordering process from start to finish.