James A Fraser
Anaheim,CA
Summary
Seasoned Executive Area Director with over 20 years of experience in high-volume restaurant operations. Proven track record in optimizing operations, leading teams, and driving revenue growth while ensuring exceptional guest experiences. Adept at implementing cost-control measures and spearheading strategic initiatives to grow profitability and operational efficiency.
Overview
20
20
years of professional experience
Work History
Executive Area Director of Operations
The Cheesecake Factory
Calabasas Hills, CA
01.2019 - Current
- Drive daily operations for high-volume restaurants, managing a team of 1500+ employees, 70+ managers and overseeing all aspects of front-of-house and back-of-house operations
- Ensures alignment with company goals and fostering a collaborative work environment
- Increased annual year over year profit margins by 4% through the mentoring of strategic and operational efficiencies
- Developed and executed training programs for staff, managers and GMs
- Streamlined inventory management processes, and analysis resulting in a 7% reduction in food waste and costs
- Ensured compliance with health, safety, and labor regulations, passing all inspections with no violations
General Manager
The Cheesecake Factory Cerritos
Cerritos, CA
04.2012 - 12.2018
- Managed daily operations, including staff supervision, inventory control, and guest relations
- 28% increase in customer satisfaction scores through improved service protocols and staff training
- Coordinated with vendors and suppliers to negotiate favorable terms, reducing costs.
- Implemented cost-saving measures that resulted in a reduction in overhead expenses
Restaurant Manager
The Cheesecake Factory Brea
Brea, CA
12.2004 - 04.2012
- Managed front-of-house operations, including staff scheduling, training, and performance management
- Enhanced customer experience by addressing and resolving opportunities promptly and professionally
- Developed and executed budgets, achieving cost savings while maintaining high service standards
- Oversaw inventory management and ordering processes to ensure optimal stock levels and minimize waste
Education
Bachelors - Business Administration
California State University of Fullerton
01.2002
Skills
- Strategic Planning & Execution
- Budgeting & Financial Management
- Brand Strategy & Positioning
- Multi-Unit Operations Management
- Market Research & Analysis
- Financial Management & multi-unit P&L Accountability
- Franchise Development & Support
- Cross-Functional Team Leadership
- Marketing & Sales Strategies
- Vendor & Supplier Management
Timeline
Executive Area Director of Operations
The Cheesecake Factory
01.2019 - Current
General Manager
The Cheesecake Factory Cerritos
04.2012 - 12.2018
Restaurant Manager
The Cheesecake Factory Brea
12.2004 - 04.2012
Bachelors - Business Administration
California State University of Fullerton