James A Fraser
Anaheim,CA
Summary
Seasoned Executive Area Director with over 20 years of experience in high-volume restaurant operations. Proven track record in optimizing operations, leading teams, and driving revenue growth while ensuring exceptional guest experiences. Adept at implementing cost-control measures and spearheading strategic initiatives to grow profitability and operational efficiency.
Overview
20
20
years of professional experience
Work History
Executive Area Director of Operations
The Cheesecake Factory
01.2019 - Current
- Drive daily operations for high-volume restaurants, managing a team of 1500+ employees, 70+ managers and overseeing all aspects of front-of-house and back-of-house operations
- Ensures alignment with company goals and fostering a collaborative work environment
- Increased annual year over year profit margins by 4% through the mentoring of strategic and operational efficiencies
- Developed and executed training programs for staff, managers and GMs
- Streamlined inventory management processes, and analysis resulting in a 7% reduction in food waste and costs
- Ensured compliance with health, safety, and labor regulations, passing all inspections with no violations
General Manager
The Cheesecake Factory Cerritos
04.2012 - 12.2018
- Managed daily operations, including staff supervision, inventory control, and guest relations
- 28% increase in customer satisfaction scores through improved service protocols and staff training
- Coordinated with vendors and suppliers to negotiate favorable terms, reducing costs.
- Implemented cost-saving measures that resulted in a reduction in overhead expenses
Restaurant Manager
The Cheesecake Factory Brea
12.2004 - 04.2012
- Managed front-of-house operations, including staff scheduling, training, and performance management
- Enhanced customer experience by addressing and resolving opportunities promptly and professionally
- Developed and executed budgets, achieving cost savings while maintaining high service standards
- Oversaw inventory management and ordering processes to ensure optimal stock levels and minimize waste
Education
Bachelors - Business Administration
California State University of Fullerton
01.2002
Skills
- Strategic Planning & Execution
- Budgeting & Financial Management
- Brand Strategy & Positioning
- Multi-Unit Operations Management
- Market Research & Analysis
- Financial Management & multi-unit P&L Accountability
- Franchise Development & Support
- Cross-Functional Team Leadership
- Marketing & Sales Strategies
- Vendor & Supplier Management
Timeline
Executive Area Director of Operations
The Cheesecake Factory
01.2019 - Current
General Manager
The Cheesecake Factory Cerritos
04.2012 - 12.2018
Restaurant Manager
The Cheesecake Factory Brea
12.2004 - 04.2012
Bachelors - Business Administration
California State University of Fullerton
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