James A. Lancaster
PORT ST LUCIE,FL
Summary
Dynamic customer service professional with years of progressive experience in deliver quality service. Attentive to the needs of others and able to provision solutions that ensure a high degree of client satisfaction. Able to foster constructive and cooperative relationships with team members and management. Capable of executing sound decisions based on facts to ensure compliance measures are met and exemplary work is performed. Recognized for strong work ethic, integrity, and a high degree of personal initiative.
Overview
36
36
years of professional experience
Work History
Sales and Marketing Rep
ServPro
01.2016
- Meet and greet contacts within businesses to explain services that are provided.
- Ensure timely intervals of sales calls within a specific geographic route assignment.
- Prepare monthly sales and commission reports for managers to track progress and growth.
Warehouse Coordinator/Driver Manager
St Lucie Public Schools
03.2018 - Current
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Enhanced warehouse efficiency by implementing effective inventory management strategies and streamlining processes.
- Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
- Verified accuracy of shipping and receiving documents and maintained records.
- Managed the receipt, storage, and dispatch of goods to ensure timely delivery to customers.
- Worked with logistics companies to facilitate products being shipped to customers in most cost-effective ways.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Addressed driver communications and provided required data to drivers.
- Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.
Produce Clerk
Publix
01.2015 - 01.2016
- Warmly greet customers before assisting them with specific inquiries regarding produce and available stock.
- Unload shipments from trucks before sorting products.
- Process produce for sales and grade products for quality before stocking them onto shelves.
Inside Sales Representative
Scripps Treasure Coast Newspapers
01.2012 - 01.2015
- Coordinated inbound calls for classified ads while initiating outbound sales calls and arranged appointments for The New Business Acquisition Team.
- Organized appointments for the local Monster.com representative.
Job Shop Supervisor
Scripps Treasure Coast Newspapers
01.2007 - 01.2012
- Supervised four professionals and the daily operations of the Job Shop within the company.
- Supported the production of printed glossy inserts for the daily newspaper.
- Retained department budget and quality control of all assets.
- Procured supplies, maintained printing equipment, and ensured all deadline and delivery commitments were met.
Sales & Leasing Consultant
Wallace Automotive Group
01.2006 - 01.2007
- Solicited and leased new and pre-owned Lincoln, Mercury, and Volvo vehicles to a vast demographic of audiences.
- Leveraged best practices in sales training, including appointment setting, closing techniques, and overcoming intricate objectives to secure lucrative business on a consistent basis.
- Fiduciaries remained consist for Mercedes-Benz of Hagerstown: Sales & Leasing Consultant | Mar. to Jun. 2006
Integrated Document Solution
01.2005 - 01.2006
Pressman
The Sligo Press
01.2004 - 01.2005
- Operated a SM 74 Heidelberg 4/C press to complete operational tasks such as four and three color printing, as well as some 2/2 perfecting.
Pressman
CLB Publishing
01.1990 - 01.2004
- Nominated as the Lead Pressman on a 40”, 5 color (with aqueous coater) Komori printing press; also operated a 40”, 5 color Heidelberg press.
- Supported peers with printing commercial products for other businesses.
- Administrated the pressroom from 1996 to 1998 and orchestrated make-ready and operation of all jobs.
Education
Certification - TV & Radio Broadcasting
Columbia School of Broadcasting
Falls Church, VASkills
- MS Office (Word, Outlook, Excel)
- CRM (Goldmine & Salesforce)
- Forklift Certified
- 30 WPM Typing
- Creative Problem Solving
- Customer Service
- Heidelberg & Komori Printing Presses
- Inventory Control
- Scheduling
- Workload Prioritization
- Cold-Calling
- Sales Techniques
Timeline
Warehouse Coordinator/Driver Manager
St Lucie Public Schools
03.2018 - Current
Sales and Marketing Rep
ServPro
01.2016
Produce Clerk
Publix
01.2015 - 01.2016
Inside Sales Representative
Scripps Treasure Coast Newspapers
01.2012 - 01.2015
Job Shop Supervisor
Scripps Treasure Coast Newspapers
01.2007 - 01.2012
Sales & Leasing Consultant
Wallace Automotive Group
01.2006 - 01.2007
Integrated Document Solution
01.2005 - 01.2006
Pressman
The Sligo Press
01.2004 - 01.2005
Pressman
CLB Publishing
01.1990 - 01.2004
Certification - TV & Radio Broadcasting
Columbia School of Broadcasting
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