Summary

Overview

Work History

Education

Skills

Certification

Timeline

James Albert

Columbus,United States

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

years of professional experience

Work History

System Administrator

META Solutions

06.2023 - 08.2025

Supported the implementation of new technologies by providing technical expertise and training to team members.
Provisioned and configured hardware and software in compliance with established security policies and procedures.
Installed security patches and system updates to maintain system reliability and protect against vulnerabilities and unauthorized access.
Created and maintained detailed technical documentation for system configurations, troubleshooting procedures, and best practices.
Monitored network and system performance, generating reports on uptime, downtime, and operational issues.
Managed user permissions and access controls to safeguard sensitive data and maintain security compliance. for over 150 staff members
Configured and monitored failover mechanisms and redundancy protocols to ensure high availability of critical systems for Clients
Delivered responsive technical support and troubleshooting, maintaining high levels of customer satisfaction and minimizing system disruptions.

Senior Support Specialist

RevLocal

08.2019 - 01.2023

Supported wired and wireless network infrastructure, server maintenance, and desktop support as part of the IT team.
Created and managed user accounts, permissions, and access controls in Active Directory environments.
Identified and removed malware, ransomware, and other security threats from desktop and laptop systems.
Maintained servers and IT systems to ensure network reliability, performance, and minimal downtime during peak operations.
Installed, configured, and maintained computer hardware, operating systems, software applications, and network connections. for over 200 users
Tested, evaluated, and deployed new hardware and software to ensure compatibility and system functionality.

Systems Administrator/Network Engineer

Nurtur Holdings LLC.

05.2017 - 07.2019

Provided enterprise-level IT management and technical support for 400+ users across 7 U.S. locations, including corporate offices, salons, and beauty colleges.
Supported multi-site operations including 3 salons in Central Ohio, 3 beauty colleges in Los Angeles, Chapel Hill, and Columbus, as well as the corporate office in Loveland, Ohio.
Managed and maintained Windows-based environments, performing operating system installations, upgrades, patches, and system configurations.
Delivered Tier 2 and Tier 3 technical support, troubleshooting complex hardware, software, and network issues to ensure minimal downtime and business continuity.
Designed, implemented, and maintained WAN and LAN infrastructure in enterprise environments, improving network performance, reliability, and connectivity between locations.
Administered user accounts, permissions, and system access for staff and students across multiple campuses and offices.
Coordinated IT support for approximately 200 students and 120 faculty/staff users in educational environments.
Collaborated with leadership and departmental teams to support business operations, technology initiatives, and infrastructure planning.

System Administrator/IT Network Engineer

Smartv/Exceptional Innovation

11.2012 - 01.2019

Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Completed reports detailing network and systems performance and downtime issues.
Performed day-to-day LAN and WAN administration, maintenance, and support.
Identified and immediately resolved issues with network devices.
Maintained network hardware and software and monitored network to support network availability to end users.
Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet systems. 15 Cisco Switches and Edge Routers And a Ubiquity Unifi Wi-fi system with 40 APs.
Evaluated software products to determine compatibility with existing systems.
Installed and configured network printers and other peripheral devices.
Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.

IT Manager/System Administrator/IT Network Engineer

American Collections Systems

09.2010 - 10.2012

.Oversaw daily IT department operations, staff training, and technical support functions to ensure efficient service delivery and system reliability.
Managed network infrastructure and system performance, performing troubleshooting, security patching, preventive maintenance, and ongoing system optimization.
Built, repaired, configured, and deployed computer hardware and related equipment following established deployment and imaging procedures.
Monitored and maintained computer systems and network operations, responding rapidly to hardware and connectivity issues to minimize downtime.
Implemented and managed comprehensive backup and disaster recovery procedures for onsite servers, including daily, weekly, and monthly backup schedules.
Collaborated with executive leadership and CEO to improve operational efficiency, resolve critical technology issues, and support strategic IT initiatives.
Conducted network security assessments and infrastructure analysis to identify vulnerabilities, recommend improvements, and implement secure technology solutions.
Administered a 100-node PBX telephone and voicemail system for a call center environment, including configuration, benchmarking, troubleshooting, and end-user support.
Installed and maintained critical security and functionality patches to ensure system protection, compliance, and operational stability.
Developed and executed proactive preventive maintenance schedules to reduce hardware failures and avoid unnecessary downtime.
Managed employee onboarding and offboarding processes, including account provisioning, access control, hardware setup, and security compliance.

City It Manager/System Administrator

City Of Hilliard Ohio

11.2008 - 02.2010

Managed IT operations and technology initiatives for 150 staff members across multiple city departments, including Public Works, Police Department, City Hall, and Parks & Recreation.
Ensured municipal technology operations complied with city ordinances, state regulations, and federal requirements.
Led and trained IT team members to maintain high productivity, service quality, and performance standards.
Installed, configured, customized, and repaired hardware and software solutions based on departmental and staff requirements.
Applied critical security and functionality patches to maintain system reliability, cybersecurity protections, and operational continuity.
Built, deployed, repaired, and maintained desktop, laptop, and peripheral hardware according to standardized deployment procedures.
Demonstrated expertise with current hardware, software, networking, and infrastructure technologies to support evolving organizational needs.
Managed employee onboarding and offboarding processes, including account provisioning, equipment setup, access control, and security compliance.
Designed and implemented the network infrastructure for a new police station, ensuring secure access, optimized workflow, reliable communications, and compliance with law enforcement security requirements.
Coordinated IT projects across departments, balancing operational priorities, infrastructure upgrades, and end-user support needs.