James Albritton
Lake City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
General Manager
DL Williams Heating And Cooling
05.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Center Manager
Baker Distributing Co
12.1998 - 05.2022
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Trained new staff members on company policies and center expectations.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Increased revenue with targeted marketing strategies to attract new clients.
- Prepared monthly budgets for overall staff and center.
- Aligned team objectives with organizational goals through effective communication of expectations and responsibilities at all levels of the workforce hierarchy.
- Scheduled daily service center employees and monitored performances.
- Implemented inventory control systems to minimize waste and optimize stock levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Columbia High School
Lake City, FL06.1986
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Team Leadership
- Staff Management
- Customer Relations
- Relationship Building
- Staff Supervision
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- P&L Management
- Staff Motivation
- Vendor relationships
- Employee Development
- Consistently meet goals
- Facility Management
- Expense Control
- Operations Oversight
Timeline
General Manager
DL Williams Heating And Cooling
05.2022 - Current
Service Center Manager
Baker Distributing Co
12.1998 - 05.2022
High School Diploma -
Columbia High School