James Aleshire
Northlake,TX
Summary
Dynamic leader with proven success in staff training and development at Marriott, enhancing guest satisfaction through strategic planning and exceptional guest relations. Skilled in complaint handling and administrative tasks, achieving streamlined operations and positive outcomes. Demonstrates cash handling expertise, fostering team efficiency and customer service excellence.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
Fort Worth, TX
09.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Hotel Front Desk Supervisor
Marriott/Aimbridge
Fort Worth, TX
05.2022 - 07.2024
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Warehouse Team Lead
Fed Ex Ground
Fort Worth, TX
04.2021 - 05.2022
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
Server
The Cheesecake Factory
Fort Worth, TX
10.2019 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dairy/Freezer Manager
Brookshire Brothers
Granbury, TX
06.2016 - 10.2019
- Facilitated communication between departments to ensure efficient workflow processes were maintained within the store.
- Coordinated cross-functional efforts during annual inventory counts, achieving accurate results in minimal timeframes without disrupting daily operations significantly.
- Boosted customer satisfaction by addressing concerns promptly, resolving any issues related to product quality or service experience effectively.
Education
Bachelor of Game Art And Development -
Southern New Hampshire University
Hooksett, NH03.2026
Associate of Applied Science -
Weatherford College
Weatherford, TX05.2021
High School Diploma -
Granbury High School
Granbury, TX05.2018
Skills
- Staff Training and Development
- Flexible Schedule
- Cash handling expertise
- Complaint Handling
- Guest satisfaction monitoring
- Decision-Making
- Strategic planning and analysis
- Administrative tasks
- Guest Relations
- Team member support
References
References available upon request.
Timeline
Server
Olive Garden
09.2024 - Current
Hotel Front Desk Supervisor
Marriott/Aimbridge
05.2022 - 07.2024
Warehouse Team Lead
Fed Ex Ground
04.2021 - 05.2022
Server
The Cheesecake Factory
10.2019 - 04.2021
Dairy/Freezer Manager
Brookshire Brothers
06.2016 - 10.2019
Bachelor of Game Art And Development -
Southern New Hampshire University
Associate of Applied Science -
Weatherford College
High School Diploma -
Granbury High School