James Alexander
Plainfield,IL
Summary
Dynamic Quality Control Manager with a proven track record at Pete's Service Center, enhancing customer satisfaction through data-driven decision-making and effective communication. Skilled in operational excellence and quality processes, I successfully improved product quality and fostered teamwork, ensuring efficient service delivery and a loyal clientele.
Quality professional with robust experience in ensuring product integrity and compliance. Proven ability to lead teams, implement quality control processes, and adapt to evolving standards. Strong analytical skills, attention to detail, and focus on continuous improvement drive successful outcomes. Adept at fostering collaboration and delivering reliable results in dynamic environments.
Overview
8
8
years of professional experience
Work History
Quality Control Manager
Petes Service Center
03.2023 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
Service Writer
Petes Service Center
06.2021 - 03.2023
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Parts Manager
Petes Service Center
04.2019 - 06.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Tire and Lube Technician
Petes Service Center
05.2017 - 04.2019
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Education
BBA - Business Management
University of Mississippi
University, MS05-2025
Skills
- Customer satisfaction
- Operational excellence
- Quality processes
- Teamwork and collaboration
- Time management
- Reliability
- Effective communication
- Decision-making
- Conflict resolution
- Strategic planning
Timeline
Quality Control Manager
Petes Service Center
03.2023 - Current
Service Writer
Petes Service Center
06.2021 - 03.2023
Parts Manager
Petes Service Center
04.2019 - 06.2021
Tire and Lube Technician
Petes Service Center
05.2017 - 04.2019
BBA - Business Management
University of Mississippi
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