Summary
Overview
Work History
Education
Skills
Key Qualifications
Certification
Timeline
OperationsManager

James Alexander III

Summary

Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Operations Manager

Jaime's Towing & Recovery
05.2012 - Current
  • Manage employee staffing, payroll, repair coordination, accounts receivable, logistics, and safety protocols
  • Provide direct customer service in the field and office
  • Handle part ordering for maintenance and IT support for the entire company
  • Perform automotive electronic diagnostics and repairs.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.

Area Service Lead / Repair Technician

Best Buy/Geek Squad
03.2001 - 11.2013
  • Held certifications through LG, Samsung, Visio, Whirlpool, and Maytag for repair work
  • Managed daily routing of service calls, part ordering, and inventory checks for service vans.
  • Improved overall customer satisfaction by efficiently diagnosing and repairing complex technical issues.
  • Streamlined repair processes for increased productivity and reduced turnaround time for clients.
  • Enhanced team performance by providing regular training and mentorship to junior technicians.
  • Optimized inventory management, ensuring timely availability of parts for repairs and maintenance tasks.

Education

High School Diploma -

Fort Myers High

AA Degree in General Studies -

Edison State
04.2014

Skills

  • Appliance and TV repair
  • Reading schematics and diagnostics
  • Route development and logistics
  • Accounts receivable management
  • Customer service
  • Employee staffing and termination
  • IT support
  • Automotive electronic diagnostics and repair
  • Data Analysis
  • Incidents Management

Key Qualifications

  • Senior Service Technician with a technical background for over 14 years in Appliance & TV repair, specializing in in-home installations, evaluation, and diagnostics.
  • Proficient in reading schematics for diagnostics and logistics for route development.
  • Experienced Operations Manager with expertise in accounts receivable, driver dispatching, customer service, employee staffing, logistics, and IT support.

Certification

  • Certified forklift operator ,Best buy - 20years
  • CNP - Certified Notary Public

Timeline

Operations Manager

Jaime's Towing & Recovery
05.2012 - Current

Area Service Lead / Repair Technician

Best Buy/Geek Squad
03.2001 - 11.2013

High School Diploma -

Fort Myers High

AA Degree in General Studies -

Edison State

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James Alexander III